Gorgeous Crocker
Summary
Operations professional responsible for coordinating daily workflows, supporting staff, and maintaining safe, organized environments. Tracks quality metrics, addresses service disruptions, and documents activities to support compliance. Demonstrated ability to manage scheduling, communications with contracting officers, and site safety efforts while sustaining reliable service delivery.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Lead Medical Receptionist
centerwell senior primary care
Portsmouth, Virginia
10.2024 - Current
- Managed appointment scheduling using electronic health record systems effectively.
- Collected patient information and verified insurance details accurately at check-in.
- Ensured compliance with privacy regulations while handling sensitive patient information.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments, spirometry, echocardiograms and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Assistant Project Manager
ABM Janitorial Services
Norfolk, Virginia
04.2018 - 12.2020
- Gathered information for the submission of additional contract services by requesting cleaning requirements from customers
- Helped coordinate designated projects to ensure that goals or objectives of the environmental management program are accomplished within the prescribed time frame and funding parameters.
- Prepared and submitted data, reports, summaries
- Assured compliance with the project's environmental management contractual requirements.
- Transported supplies and equipment to work sites
- Documented job observations for direct reports.
- Routinely monitored the work of day and night shift crews and performed training as required.
- Reviewed and implemented health and safety procedures to meet company and federal standards.
- Assured the safety of employees by monitoring the proper use of environmental management standards and adherence to health and safety policies.
- Addressed all customer complaints and ensured prompt corrections
- Assisted the project manager with management efficiency and quality control indicators to ensure contract requirements were met and exceeded expectations.
- Conducted interviews
- Managed department chemical, material and compound purchasing activity and consistently monitored chemical usage and inventory for more environmentally preferable products.
Residential Counselor House Manager
The Arkk Group, LLC
Portsmouth, VA
03.2014 - 03.2018
- Implemented goals and objectives outlined in individualized service plans, tracking and documenting daily progress and outcomes.
- Maintained a safe, supportive environment and advocated for the rights, choices, preferences, and overall well-being of the individuals.
- Accompanied individuals to community outings, fostering social integration and access to necessary services.
- Maintained detailed and accurate documentation of behavioral, social, medical, and health-related changes to inform care decisions.
- Trained new staff on operational protocols and resident engagement techniques, enhancing team effectiveness and resident support.
- Supervised medication administration according to physician instructions.
Education
Associate of Occupational Science -
Centura College
Chesapeake, VA08-2022
Skills
- Interpersonal communication
- Multitasking Abilities
- Office administration
- Knowledgeable of federal contracts, budgets, safety, and health regulations
- Safety compliance
- Logical thinking
- Write reports and correspondence
- Problem solving
- Conflict resolution
- Meeting coordination
- Quality control
- Schedule coordination
- Client relationships
- Time management abilities
- Verbal and written communication
- Professionalism
Certification
- RMA Certified
- CPR (Cardiopulmonary Resuscitation) Certified (BLS for Healthcare Providers)
- Phlebotomy Certified
- CEHRS Certified (Certified Electronic Health Records Specialist)
- OSHA 30 Certified
Timeline
Lead Medical Receptionist
centerwell senior primary care
10.2024 - Current
Assistant Project Manager
ABM Janitorial Services
04.2018 - 12.2020
Residential Counselor House Manager
The Arkk Group, LLC
03.2014 - 03.2018
Associate of Occupational Science -
Centura College