Tiffany Carpenter
LaFayette,GA
Summary
Seasoned Lead Medical Receptionist with a proven track record at RCP Medical Center, enhancing patient satisfaction through exceptional medical office administration and interpersonal skills. Expert in patient reception management and multitasking, significantly improving office efficiency. Demonstrates strong decision-making and problem-solving abilities, ensuring seamless operations and patient care.
Overview
26
26
years of professional experience
Work History
Lead Medical Receptionist
RCP Medical Center
Ringgold, GA
01.2001 - Current
- Greet patients with a smile.
- Check in patients, verify insurance, collect co-pays, deductibles, and balances.
- Assist patients with paperwork in order to be HIPAA-compliant.
- Maintain patient records in an organized manner.
- Answer multi-line phones, and delegate calls appropriately.
- Schedule patient appointments as needed.
- Check the PMP for patient medications.
- Provide guidance to other medical receptionists regarding office procedures and policies.
- Send and request medical records.
- Provide referrals for patients to specialists or imaging.
- Notify patients of lab results.
- Send prescriptions E-RX, and by phone, to pharmacies.
- Submit prior authorizations for patients' medication.
- Weigh patients, and take them to the exam room.
- Call patients for appointment reminders.
- Order office supplies.
- Check and route mail appropriately.
- Review and post uninsured patients' charges and payments in the computer system.
- Write-off adjustments.
- Review and post payments from EOBs.
- Explain EOBs to patients, informing them what their insurance paid, and their responsibility.
- Processed payments accurately, and promptly reconciled the daily cash drawer.
- Make bank deposits.
Medical Receptionist
Lafayette Family Practice
Lafayette, GA
01.1999 - 12.2000
- Answer the multi-line phone.
- Schedule appointments.
- Take messages and route them appropriately.
- Prepare charts for the next day.
- File charts.
Store Associate
Goody's Family Clothing
Lafayette, GA
06.1998 - 12.1998
- Kept clothing tables neat and orderly.
- Kept dressing rooms free of clothing.
- Processed returns and exchanges according to company policy.
Education
Some College (No Degree) - Nursing
Dalton State College
Dalton, GASkills
- Medical office administration
- Patient reception management
- Decision-making abilities
- Multitasking
- Time Management
- Detail-oriented and organized
- Interpersonal and customer relationship skills
- Strong phone, email, and written communication skills
- Problem solving
Affiliations
- Traveling
- Dancing
- Hunting
- Fishing
Timeline
Lead Medical Receptionist
RCP Medical Center
01.2001 - Current
Medical Receptionist
Lafayette Family Practice
01.1999 - 12.2000
Store Associate
Goody's Family Clothing
06.1998 - 12.1998
Some College (No Degree) - Nursing
Dalton State College
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