Xochitl Urzua
Freedom,CA
Summary
Friendly and professional medical receptionist with 7 years of experience in an urgent care setting. Proven ability to efficiently handle all aspects of front office duties in a medical environment. Welcoming and professional when assisting patients.
Overview
7
7
years of professional experience
Work History
Lead Medical Receptionist
Doctors on Duty
09.2022 - Current
- Ensured Provider schedule reflected into Epic patient scheduling
- Ordered clinic supplies such as front office, cleaning and toner supplies
- Supervision, problem resolution and team management of receptionists
- Communicated with all throughout clinic including Physicians, Medical Assistants and
- Maintenance personnel
- Remained calm and professional in stressful situations and dealing with unhappy patients
- Implemented new workflow and worked with Epic team to ensure satisfactory patient experience.
Medical Receptionist
Doctors on Duty
04.2016 - Current
- Welcoming and greeting patients
- Check-in and check-out patients, ensuring all information needed was gathered and entered
- Verified insurance eligibility when needed
- Ensured patients received and filled out correct forms for specific visit types
- Registered patients both with private insurance and Central California Alliance for Health
- Used Epic for patient record data entry
- Efficiently answered, managed and directed high-volume phone calls
- Managed both incoming and outgoing communications such as fax, email and mail
- Scanned documents and handled medical records
- Maintain a clean organized lobby and work area.
Education
General Education,Medical Terminology, Human Anatomy and Inorganic - Health Science
Cabrillo College
Aptos, CASkills
- Leadership
- Bilingual
- Communication Skills
- Organization and Time Management
- Quality Patient Care
- Patient Intakes and Data Entry
- Medical office administration
- Payment collection
- Electronic Medical Records
Languages
Spanish
Native or Bilingual
Timeline
Lead Medical Receptionist
Doctors on Duty
09.2022 - Current
Medical Receptionist
Doctors on Duty
04.2016 - Current
General Education,Medical Terminology, Human Anatomy and Inorganic - Health Science
Cabrillo College
Similar Profiles
Maryann RiveraMaryann Rivera
Medical Receptionist at Doctors on dutyMedical Receptionist at Doctors on duty
Emily RhodesEmily Rhodes
Access Credentialed Trainer at DOCTORS ON DUTYAccess Credentialed Trainer at DOCTORS ON DUTY
Brenda PerezBrenda Perez
Medical Office Receptionist at Doctors on DutyMedical Office Receptionist at Doctors on Duty