NIASIA FINCHER
Charlotte,NC
Summary
Motivated and customer-focused professional with a strong background in client communication, administrative support, and problem-solving. Skilled in managing customer inquiries, resolving complaints, and maintaining accuracy under pressure. Known for attention to detail, professionalism, and commitment to providing exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Medical Receptionist
Bayview Physicians
Chesapeake, VA
09.2024 - 08.2025
- Greeted and checked in patients, verified insurance information, and collected payments.
- Scheduled appointments, maintained accurate records in eClinicalWorks (ECW), and managed phone triage.
- Provided exceptional service while ensuring HIPAA compliance and efficient workflow.
- Trained new reception staff on procedures and systems.
- Assisted in implementing office improvements and workflow enhancements.
Processing Technician
LifeNet Health
Virginia Beach, VA
03.2024 - 09.2024
- Prepared and processed tissue specimens, ensuring accuracy and regulatory compliance.
- Maintained equipment and documentation in compliance with CLIA, OSHA, and HIPAA standards.
- Operated processing equipment for tissue recovery and preservation.
- Received, logged and assessed quality of specimens received.
- Tracked and maintained inventory of laboratory supplies.
Pharmacy Technician Trainee
Rite Aid
Norfolk, VA
10.2023 - 03.2024
- Assisted pharmacists by preparing prescriptions, verifying patient information, and managing inventory.
- Delivered friendly customer service while maintaining a clean and compliant workspace.
- Processed insurance claims and verified patient eligibility for medication coverage.
- Ensured compliance with safety standards and proper handling of pharmaceuticals.
Patient Access Representative
Sentara Hospital
Norfolk, VA
09.2019 - 10.2023
- Greeted patients upon arrival, verified insurance, and directed them to appropriate departments.
- Scheduled appointments and coordinated with internal teams for accurate data processing.
- Educated patients about coverage, out-of-pocket costs, and payment options.
Education
Diploma -
Denbigh High School
01.2020
Skills
- Customer Service
- Effective Communication
- Problem Solving
- Leadership
- Attention to Detail
- Time Management
- Critical Thinking
Certification
Registered Behavior Technician, 09/01/25-09/30/26
Timeline
Lead Medical Receptionist
Bayview Physicians
09.2024 - 08.2025
Processing Technician
LifeNet Health
03.2024 - 09.2024
Pharmacy Technician Trainee
Rite Aid
10.2023 - 03.2024
Patient Access Representative
Sentara Hospital
09.2019 - 10.2023
Diploma -
Denbigh High School