Gospel Onyeike
The Bronx,NY
Summary
Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities.
Overview
4
4
years of professional experience
Work History
Client-service-specialist
NuEnergen
02.2020 - Current
- Provided knowledgeable service and support for all customer needs.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Assisted with the development of marketing materials targeting prospective clients, showcasing the value of our company''s services.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
- Streamlined internal processes for improved efficiency and timely service delivery to clients.
- Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
- Implemented a proactive approach towards anticipating potential roadblocks or challenges impacting the success of a given project or relationship.
- Delivered exceptional customer service through timely responses and personalized follow-up
- Delivered exceptional customer service through timely responses and personalized follow-up communications.
- Analyzed data trends to provide targeted recommendations for improving client engagement and satisfaction levels.
- Spearheaded efforts to expand into new markets by conducting extensive research on customer preferences.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Played a key role in the onboarding process for new clients, ensuring they were well-equipped to make full use of our services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Collaborated with cross-functional teams to develop customized solutions, tailored to meet specific client needs.
Education
Bachelor of Science -
FUTO
01.2006
Skills
- Telephone skills
- Strong empathy
- Money Handling
- Exceptional communication
- Documentation skills
- Paperwork Processing
- Email Etiquette
- Call Management
- Remote Work Capabilities
- Client Retention Strategies
- CRM software expertise
- Performance Tracking
Music, Soccer, and travelling
I lover and stickler to gospel music and R n B,
I was the soccer captain of my high school team
I love to explore and discover new places
Timeline
Client-service-specialist
NuEnergen
02.2020 - Current
Bachelor of Science -
FUTO
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