Gouchee Lor
Minneapolis,MN
Summary
Reliable and passionate cosmetics sales professional, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about products, payment processing and clientele building. Dedicated to be a positive asset in the work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Macy's
10.2023 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
Operations Manager
Forever 21
11.2019 - 02.2021
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Beauty Technician
Eyebrow Envy
04.2016 - 08.2019
- Increased client retention by delivering consistent, high-quality services and maintaining a clean and welcoming salon environment.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Mastered various beauty techniques, allowing for diverse service offerings tailored to individual client needs.
- Mentored junior technicians in best practices, elevating overall salon performance and reputation.
- Expanded salon clientele through targeted marketing efforts and excellent word-of-mouth referrals.
Beauty Technician
Eyebrow Envy
01.2017 - 02.2018
- Increased client retention by delivering consistent, high-quality services and maintaining a clean and welcoming salon environment.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Mastered various beauty techniques, allowing for diverse service offerings tailored to individual client needs.
- Mentored junior technicians in best practices, elevating overall salon performance and reputation.
- Expanded salon clientele through targeted marketing efforts and excellent word-of-mouth referrals.
Education
High School Diploma -
East High
Green Bay, WIAesthetics
Academy of Beauty Professionals
Green Bay, WISkills
- Cosmetics and Facial Care Services
- Products knowledge
- Skin analysis
- Customer Engagement
- Product Demonstrations
- Relationship Building
Certification
Aesthetics
Eyelash Technician
Tattoo
Languages
Hmong
Full Professional
Timeline
Beauty Advisor
Macy's
10.2023 - Current
Operations Manager
Forever 21
11.2019 - 02.2021
Beauty Technician
Eyebrow Envy
01.2017 - 02.2018
Beauty Technician
Eyebrow Envy
04.2016 - 08.2019
High School Diploma -
East High
Aesthetics
Academy of Beauty Professionals
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