Govind Molina

Sales Associate – Landscaping Department
Company Name | Location | Dates of Employment

• Assisted customers with product selection, providing knowledgeable recommendations based on their landscaping needs.
• Managed the checkout process, handling transactions efficiently and ensuring accurate billing.
• Checked in customers upon arrival, addressing inquiries and guiding them to the appropriate products or services.
• Maintained a well-organized and visually appealing department to enhance the shopping experience.
• Provided excellent customer service, resolving concerns and ensuring customer satisfaction.

• Company Overview: Solar Energy Professional
• Updated lead rating and prospect interaction in CRM
• Followed up on sales inquiries thereafter generating sales leads, ensuing proper presentation tactics on prospective clients, prompt proposals that include pricing
• Generated own leads: Canvassing, cold calling, networking
• Prepared designs for review, costumed to proper home preliminary sizing and structure in preparation for proposal development
• Solar Energy Professional

• Process purchase orders and other shipping requests
• Demonstrated strong interpersonal skills while greeting customers and providing exceptional customer service when approached
• Maintained 99% accuracy in data entry tasks
• Entered receipts and invoices into the database
• Ensured the proper protection for fragile or harmful products stored in packages

• Transported, organized, labeled, and processed over 5,000 items of inventory daily
• Assembled and packed 500-1000 boxes per shift, carefully following the companies policies and procedures

• Provided friendly customer service all while remaining calm during periods of high volume
• Interacted with over 200 customers daily
• Monitored sales transactions and ensured sales procedures were completed properly

• Interacted with customers, managed product transactions, resolved customer conflicts and answer questions, while advancing customer service and verbal communication skills
• Pioneered a positive patron experience by delivering exceptional customer service to all parties