Graca N Gomes
West New York,NJ
Summary
Results-driven professional with extensive experience in client relationship management, business development, and project management. Top 10 sales associate with consistent achievement of approximately $3 million in annual sales volume. Business growth driven through referral generation and effective relationship building.
Overview
1
1
Certification
42
42
years of professional experience
Work History
Sales Associate
COLDWELL BANKER REALTY
Hoboken, NJ
2017.06 - Current
- Manage client acquisition, relationship development, retention, and referral-based business, with approximately 90% of business generated through past clients and referrals.
- Recognized as a Top 10 Sales Associate within a team of more than 100 real estate professionals.
- Manage client relationships and complex real estate transactions from initial consultation through closing, serving as a trusted advisor and coordinating multiple independent stakeholders to achieve successful outcomes.
- Advised buyers and sellers on pricing, market conditions, transaction strategy, negotiation, risk, and financial considerations using market data and analysis to create actionable recommendations that facilitated informed decision-making.
- Negotiated purchase terms, pricing, inspection issues, and contractual requirements while aligning competing priorities to achieve mutually acceptable outcomes.
- Analyze comparable sales, market trends, pricing data, and property information to support strategic recommendations and client decision-making.
- Developed and presented marketing materials, property analyses, proposals, and recommendations to enhance property exposure, optimize transaction value, and increase client profitability.
- Identify opportunities to expand client relationships and generate new business through consultative selling, referrals, and strategic relationship development.
- Coordinate attorneys, lenders, brokers, inspectors, contractors, service providers, and other stakeholders throughout complex transactions, maintaining accountability for deadlines, deliverables, and client expectations.
- Resolve complex transaction challenges by influencing stakeholders without direct authority and coordinating solutions among attorneys, lenders, brokers, clients, and other parties.
- Manage transactions involving sales of up to approximately $2.6 million, with annual sales volume of approximately $3 million.
Interior Designer / Business Owner
GD INTERIORS
2005.01 - 2016.01
- Led client projects from initial consultation and planning through execution and completion, while maintaining accountability for scope, timelines, budgets, resources, and quality.
- Managed design projects, client relationships, budgets, resources, and operations while delivering multiple projects under competing priorities.
- Managed multiple projects simultaneously while coordinating clients, vendors, contractors, and service providers to ensure successful delivery.
- Managed project budgets and resources while balancing client expectations, operational requirements, quality, and financial considerations.
- Built long-term client relationships through consultative service, effective communication, and responsive problem-solving.
- Identified process improvements that enhanced customer experience and streamlined operations.
- Resolved project issues under pressure by analyzing alternatives, negotiating solutions, and coordinating stakeholders toward completion.
- Adapted project strategies and design solutions to changing market trends, customer expectations, and emerging technologies.
- Applied strong organizational, analytical, communication, negotiation, and project-management skills across a wide range of client engagements.
Manager
SECURITY AND INTELLIGENCE SERVICES
New York, NY
2001.01 - 2005.01
- Managed business development, client relationships, operations, staffing, contract acquisition, and service delivery for a security and intelligence services organization.
- Managed 15 client accounts and acquired 6 contracts through business development, relationship management, presentations, and negotiations.
- Managed strategic client relationships, including work involving Tishman Construction, and developed opportunities through consultative relationship building.
- Led contract acquisition and negotiated business terms while balancing client requirements with operational capabilities.
- Developed and delivered presentations to vice presidents and senior executives of major organizations to communicate service capabilities, business value, and proposed solutions.
- Developed proposals, business cases, and marketing materials to support new business opportunities.
- Coordinated operations, sales, and product/service functions to meet client requirements and deliver contracted services.
- Identified market trends and opportunities for innovation, adapting business processes and services to meet changing client and market needs.
- Built the organization from its early stages to a 40-person operation, demonstrating entrepreneurial leadership, accountability, and execution.
Independent Designer & Consultant
INDEPENDENT INTERIOR DESIGNER / CONSULTANT
New York, NY
1993.01 - 2000.01
- Provided independent interior design and consulting services while managing clients, projects, vendors, budgets, and project execution.
- Managed client relationships from initial consultation through project completion.
- Managed project budgets and resources, overseeing schedules and deliverables to meet client objectives.
- Coordinated multiple projects and vendors while ensuring timely delivery and alignment with client expectations.
- Collected and analyzed information to develop design and project recommendations aligned with client needs and budgets.
- Managed competing priorities while maintaining quality and customer satisfaction.
- Cultivated negotiation, organization, sales, communication, and problem-solving skills through hands-on client and vendor interactions.
- Used computer-based tools and business systems to support project organization, documentation, and client service.
Office Manager
REAL ESTATE OFFICE
New York, NY
1988.01 - 1992.01
- Managed daily office operations, client interactions, administrative processes, and sales activities to ensure a smooth workflow.
- Coordinated employees, clients, vendors, and stakeholders to enhance collaboration and streamline office operations.
- Supported real estate sales activities, client service, organization, and transaction-related responsibilities.
- Managed multiple priorities while maintaining deadlines and service expectations.
- Collected and organized information to support data-driven decisions for business and client-related activities.
- Developed team-management, sales, organizational, communication, and problem-solving skills.
- Managed day-to-day operations of a New York City real estate office while pursuing English-language studies and developing professional communication skills.
- Completed English-language courses to enhance communication skills. while working and managing office responsibilities.
Executive Administrator
SESAU
1985.01 - 1987.01
- Coordinated personnel administration for organization with 100+ employees, ensuring compliance with HR policies.
- Maintained accurate records and coordinated administrative processes to uphold confidentiality and attention to detail.
- Assisted management with personnel-related activities, fostering a professional organizational environment.
- Managed administrative files and documentation associated with new employee hiring and onboarding.
Education
Associate - Applied Science
New York School of Interior Design
New York, NYSkills
- Consultative selling
- Client retention
- Business development
- Client experience
- Strategic account management
- Contract negotiation
- Transaction management
- Project management
- Stakeholder coordination
- Cross-functional leadership
- Strategic planning
- Sales and marketing strategies
- Data analysis
- Process improvement
- Operational management
- Problem resolution
- Microsoft Office Suite expertise
- Transaction management
- Executive management
- Transaction management
Certification
Real Estate Sales License, Interior Designer, Sales Management Training New York University (NYU)
LANGUAGES
English: Fluent, Portuguese: Fluent, Spanish: Conversational
Accomplishments
- Built a security and intelligence services organization to 40 employees within approximately 18 months.
- Managed approximately 15 client accounts and acquired approximately 6 contracts during security-services career.
- Managed a significant client relationship involving Tishman Construction.
- Generated approximately $3 million in annual real estate sales volume, including transactions up to approximately $2.6 million.
- Recognized as a Top 10 Sales Associate among a team of 100+ professionals.
- Built a real estate business in which approximately 90% of clients are past clients or referrals.
- Successfully managed complex, high-pressure client situations requiring negotiation, stakeholder influence, and rapid problem resolution.
- Extensive experience coordinating professionals and stakeholders who do not report directly to me.
- Experienced in translating market and financial data into recommendations that help clients make important decisions.
Timeline
Sales Associate
COLDWELL BANKER REALTY
2017.06 - Current
Interior Designer / Business Owner
GD INTERIORS
2005.01 - 2016.01
Manager
SECURITY AND INTELLIGENCE SERVICES
2001.01 - 2005.01
Independent Designer & Consultant
INDEPENDENT INTERIOR DESIGNER / CONSULTANT
1993.01 - 2000.01
Office Manager
REAL ESTATE OFFICE
1988.01 - 1992.01
Executive Administrator
SESAU
1985.01 - 1987.01
Associate - Applied Science
New York School of Interior Design