Grace Ackermann
Lake City,MN
Summary
I held down my first job at a small business in my hometown for three years. I learned to build relationships with customers, complete tasks without constant management, and be flexible, reliable and constantly positive. I applied these skills to my second job as a server, where I learned to work well under pressure and during fast-paced work, multitask while providing quality service, and work well as part of a larger team during chaotic situations.
Overview
3
3
years of professional experience
Work History
Server
Smokin' Oak
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Made personal connections with patrons while maintaining quality service.
- Performed opening duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Retail Worker
Treats & Treasures
04.2021 - 01.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash and counting change.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Opened the store, making sure that everything was in order and ready for customers.
- Closed the store, making sure that everything was clean, turned off and secure until the morning.
Volunteer
First Lutheran Church
08.2021 - 05.2023
- Volunteered on-and-off for multiple years at my church.
- Helped as a VBS group leader, making sure that kids were happy, safe, having fun and learning lots.
- Taught 4th grade Sunday School, taking complicated biblical passages, compressing them into children's stories and extracting important, relevant life lessons.
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in multiple church-run volunteering events, i.e. Thrivent-sponsored meal packing, counting money for the Salvation Army, and packing school supplies for United Way's Running Start program.
Education
Bachelor of Arts - English
University of Minnesota - Twin Cities
Minneapolis, MN05.2027
High School Diploma -
Lincoln High School
Lake City, MN06.2023
Skills
- Strong Work Ethic
- Professional Appearance
- Sales Techniques
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- High Energy and Stamina
- Cool Under Pressure
- Relationship Building
Timeline
Server
Smokin' Oak
05.2024 - Current
Volunteer
First Lutheran Church
08.2021 - 05.2023
Retail Worker
Treats & Treasures
04.2021 - 01.2024
Bachelor of Arts - English
University of Minnesota - Twin Cities
High School Diploma -
Lincoln High School
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