Summary
Overview
Work History
Skills
Certification
Education
Timeline
BusinessDevelopmentManager
Grace Acuna

Grace Acuna

Customer Service Advisor
Justin,TX

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
10
years of professional experience
2
2
Certifications

Work History

Internet Sales Consultant

Huffines Subaru Denton
08.2021 - 03.2024
  • Established long-term relationships with clients, resulting in repeat business and increased referral rates.
  • Streamlined communication with clients by utilizing CRM software to track interactions and maintain detailed records.
  • Enhanced sales performance by diligently following up on leads and maintaining pipeline of prospects.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing an welcoming store environment.
  • Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
  • Provided comprehensive product demonstrations, highlighting key vehicle features and benefits.
  • Worked August 2021- March 2022 and rehired November 2022 - current.

BDC Representative Internet Sales

Temecula Hyundai
12.2020 - 07.2021
  • Generated social media marketing to showcase available vehicles.
  • Quoted prices, credit terms and other purchase specifications.
  • Negotiated prices, terms of sales and service agreements.
  • Utilized dealersocket and provisions to enter client information.
  • Contributed to team objectives in fast-paced environment.
  • Nurtured existing client relationships through regular check-ins via phone or email correspondence.
  • Contributed to team success by consistently meeting or exceeding individual performance goals.

Front Office Manager

Destiny Dental Orthodontics
03.2017 - 12.2020
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Skills

Sales strategy development

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Certification

Subaru Certified

Education

Associate of Science - Nursing

Tarrant County College District
Fort Worth, TX
04.2024 - Current

Timeline

Associate of Science - Nursing

Tarrant County College District
04.2024 - Current

Internet Sales Consultant

Huffines Subaru Denton
08.2021 - 03.2024

BDC Representative Internet Sales

Temecula Hyundai
12.2020 - 07.2021

Front Office Manager

Destiny Dental Orthodontics
03.2017 - 12.2020

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Grace AcunaCustomer Service Advisor