GRACE AJAJA
Richmond
Summary
Developed strong customer service and cash handling skills in fast-paced retail environment. Known for effective communication and problem-solving abilities, ensuring customer satisfaction and smooth transactions. Looking to transition into new field where these transferable skills can be applied and further developed.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Sales Associate
Ross Dress for Less
Richmond
09.2025 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accurate cash handling and reporting.
- Maintained knowledge of current promotions and product features to assist customers effectively.
- Collaborated with team members to achieve sales targets and improve store performance.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed customer transactions efficiently using point-of-sale systems.
Sales Associate/Cashier
VisaBooks
Richmond
03.2022 - 08.2023
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
Education
Associate of Science - Psychology
Wharton County Junior College
Sugar Land, TX 05.2024 - 03.2026
High School -
Foster High School
Richmond, TXSkills
- Inventory Control
- Sales Development
- Retail Loss Prevention
- Order Processing
- Payment Processing
- Product Sales
- Customer Service
- Customer service
- Cash handling
Timeline
Sales Associate
Ross Dress for Less
09.2025 - Current
Associate of Science - Psychology
Wharton County Junior College
05.2024 - 03.2026
Sales Associate/Cashier
VisaBooks
03.2022 - 08.2023
High School -
Foster High School