GRACE-ANN LONG
Westbury,NY
Summary
Results-driven Professional with over 10 years of leadership experience across management, marketing, and business development. Proven ability to drive product strategy and deliver customer-centric solutions. Skilled at identifying market opportunities and aligning business goals with user needs. Looking to leverage my skills and vast knowledge to my next opportunity.
Overview
19
19
years of professional experience
Work History
Account Executive
Zidane and Sons Inc
01.2017 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
Transportation Manager
Gal Trucking Inc.
01.2014 - 10.2016
- Analyzed expenditures and other financial information to develop plans and budgets for increasing profits and improving services.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
Medical Receptionist
Long Island Jewish Medical Center
01.2007 - 01.2009
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Medical Records Clerk
Northshore Medical Center
01.2006 - 01.2007
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Education
Master’s in Business Administration -
Kaplan University
01.2015
Bachelor Of Science - Human Services, Child and Family Welfare, Nursing, Social Work
Nassau Community College
01.2009
Associates of Science - Accounting, Computer Science, Nursing and Accounting
Barton County Community College
01.2003
Skills
- Leadership
- Sales
- Customer Relations
- Business Development
- Medical Records
- Budget Development
- Cash Flow and Reconciliation
- Marketing
Timeline
Account Executive
Zidane and Sons Inc
01.2017 - Current
Transportation Manager
Gal Trucking Inc.
01.2014 - 10.2016
Medical Receptionist
Long Island Jewish Medical Center
01.2007 - 01.2009
Medical Records Clerk
Northshore Medical Center
01.2006 - 01.2007
Bachelor Of Science - Human Services, Child and Family Welfare, Nursing, Social Work
Nassau Community College
Associates of Science - Accounting, Computer Science, Nursing and Accounting
Barton County Community College
Master’s in Business Administration -
Kaplan University
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