Grace Atencio
Las Vegas,NV
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. My passion for customer service and strong work ethic have helped me grow and excel in the nightlife industry.
Overview
16
16
years of professional experience
Work History
Marketing Server Host
Daylight Beach Club
02.2023 - Current
- Helped create a fun and memorable atmosphere for all guests.
- Greeted guests in a timely manner.
- Increased sales significantly by upselling higher-end products to customers.
- Anticipated guest needs and provided proactive service.
- Displayed enthusiasm and promoted excellent service to customers.
Cocktail Server
Wynn Resorts
02.2022 - Current
- Communicated with guests to offer friendly service and determine needs.
- Took drink orders from tables and relayed to bartenders.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Suggested cocktail choices based on customer preference and inventory availability.
- Provided exceptional service to high volume of daily customers.
- Maintained tidiness and organization throughout bar area.
VIP Host
Kaos Nightclub
03.2019 - 11.2019
- Developed, updated and maintained database of existing and potential customers.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Received incoming calls and messages and phone requests.
- Responsible for quality service of guests for all Palms venues including Kaos Nightclub/Dayclub.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
Lead Marketing Server Host
Hyde Bellagio
11.2011 - 07.2019
- Providing exceptional customer to service to clients while performing all server duties in a professional and timely manner.
- Having a thorough understanding of the bottle service menu and managed proficiency in a high volume nightclub setting.
- Performed complete opening, closing and shift change duties to keep nightclub working efficiently and teams ready to meet customer needs.
- Focusing on clients specific needs in order to create a memorable experience and build a strong customer base.
- Achieved weekly and monthly sales goals by using successful strategies to promote special packages and designated alcoholic beverages/bottles.
- Operated POS terminals to input orders, split bills and calculate totals.
Marketing Server Host
Marquee Nightclub
12.2010 - 03.2011
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Performed complete opening, closing and shift change duties to keep nightclub working efficiently and teams ready to meet customer needs.
- Providing exceptional customer service to clients while performing all server duties in a professional manner.
Marketing Server Host
Vanity Nightclub
12.2009 - 09.2010
- Talked easily with patrons to build rapport and earn repeat business.
- Upsold customers to premium brands to help boost sales.
- Used POS system to input orders, create checks and issue receipts.
- Promoted products to customers to enhance bill totals with high-profit items.
Marketing Server Host
Body English Nightclub
01.2008 - 12.2009
- Provided exceptional service to high volume of customers.
- Developed strong and lasting resident relationships.
- Completed opening and closing checklists to facilitate smooth nightclub operations.
- Increased sales of high margin menu items through effective upselling.
Education
High School Diploma -
Durango High School
Las Vegas, NVSkills
- Effective customer upselling
- Service prioritization
- Work ethic
- Point of Sale (POS) system operations
Timeline
Marketing Server Host
Daylight Beach Club
02.2023 - Current
Cocktail Server
Wynn Resorts
02.2022 - Current
VIP Host
Kaos Nightclub
03.2019 - 11.2019
Lead Marketing Server Host
Hyde Bellagio
11.2011 - 07.2019
Marketing Server Host
Marquee Nightclub
12.2010 - 03.2011
Marketing Server Host
Vanity Nightclub
12.2009 - 09.2010
Marketing Server Host
Body English Nightclub
01.2008 - 12.2009
High School Diploma -
Durango High School
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