Grace Bailey
Springfield,MO
Summary
Proven track record in enhancing customer relationships and resolving issues, as demonstrated at Wellness Collective, and excelled in team development and customer relationship management, significantly improving client satisfaction—leveraged strong communication and prioritization skills to exceed service goals.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Wellness Collective
01.2021 - Current
- Built rapport with customers and assessed needs to make recommendations.
- Built strong client relationships through consistent communication and effective problemsolving.
- Created employee checklists to ensure completion of all tasks, daily and weekly business needs
- Skilled at working independently and collaboratively in a team environment.
- Collaborated with the owner to identify specific training needs for new team members
- Monitored, tracked, and reported on individual progress with wellness programs.
- Delivered exceptional customer service by responding promptly to inquiries from both current and prospective clients.
Client Support Specialist
S.W.E.T. Hot Yoga and Fitness Studio
03.2017 - 09.2020
- Delivered exceptional customer service by responding promptly to inquiries from both current and prospective clients.
- Promoted a positive attitude towards wellness, encouraging clients to adopt healthier habits in their daily lives.
- Helped clients set and achieve health and wellness goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Science - Criminology
Drury University
Springfield, MO05.2025
Skills
- Good communication skills
- Customer Relationship Management
- Problem Resolution
- Prioritization
- Team Development
Timeline
Customer Service Specialist
Wellness Collective
01.2021 - Current
Client Support Specialist
S.W.E.T. Hot Yoga and Fitness Studio
03.2017 - 09.2020
Bachelor of Science - Criminology
Drury University
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