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Customer Service Representative with proven expertise in delivering outstanding support and resolving customer inquiries efficiently. Strong communication and problem-solving skills contribute to maintaining positive customer relationships. Track record of enhancing customer satisfaction and loyalty through dedicated service and effective issue resolution. Focused on improving team performance by sharing knowledge and best practices in customer service operations.

Dedicated Patient Coordinator with expertise in coordinating patient care and optimizing administrative processes. Skilled in managing patient information with accuracy and confidentiality. Strong communicator capable of thriving under pressure while consistently enhancing patient satisfaction.

High performing Coordinator with extensive experience overseeing multi-location office operations, insurance billing, and customer scheduling. Leverages a unique cross industry background in clinical care, specialized medical retail and service operations to streamline front desk workflows, manage aging invoices, and drive overall financial performance. Known for strong patient/client communication, hands on technical troubleshooting, and seamless collaboration with corporate leadership.

A passionate Certified Medical Assistant and Licensed Lab technician that maintains integrity and discretion at all times in addition to adhering to HIPAA. A self- starter that when assigned to tasks exhibit a high level of initiative and dedication. A team oriented and adaptable player that demonstrates outstanding medical care to patients. Flexible in day to day functions and has the ability to triage and manage multiple tasks. With a 19-year background supporting medical practices through multiple departments within Kaiser. With experience working in the emergency room, women's health, managed the breast screening clinic, radiology, and started the Care Plus department as a patient coordinator. Excels at identifying patient needs and concerns to improve engagement strategies and overall service.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Grace Bascone

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Patient Coordinator

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Bachelor of Science - Health Sciences

Associate of Science - Exercise Science

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Patient Coordinator

Bachelor of Science - Health Sciences

Associate of Science - Exercise Science

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