Summary
Overview
Work History
Education
Skills
Timeline
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Grace Beale

Evansville,IN

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Professional Kennel Club
Evansville, IN
06.2023 - Current
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Manager

Vineyard Christian Bookstore
Evansville, IN
05.2017 - 03.2020
  • Provided exceptional customer service to ensure customer satisfaction.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Monitored staff performance to ensure adherence to customer service standards.

Education

High School Diploma -

Newburgh Christian School
Newburgh
05-2017

Some College (No Degree) - English

University of Southern Indiana
Evansville, IN

Skills

  • Complaint Resolution
  • Product Knowledge
  • Account Updating
  • Paperwork Processing
  • Call Management
  • Data Entry
  • Adaptive Team Player
  • Professional Telephone Demeanor
  • Problem-Solving Abilities
  • Call Center Operations

Timeline

Customer Service Representative

Professional Kennel Club
06.2023 - Current

Customer Service Manager

Vineyard Christian Bookstore
05.2017 - 03.2020

High School Diploma -

Newburgh Christian School

Some College (No Degree) - English

University of Southern Indiana

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Grace Beale