GRACE Benedetti
Silver Spring,MD
Summary
Hardworking professional with positive, upbeat nature and enthusiasm for improving guest experience. Energetic professional and multitasker with knack for engaging customers during transactions. Offering excellent organizational skills. Adaptable team and eagerness to meet demands of a thriving business.
Overview
14
14
years of professional experience
Work History
Team Lead
Target
Rockville Md
02.2020 - 03.2024
- Led team in achieving operational targets through effective scheduling and resource allocation.
- Trained and mentored new team members to enhance performance and knowledge retention.
- Streamlined inventory management processes, improving accuracy of stock levels.
- Implemented employee engagement initiatives, fostering a positive team environment.
Lead Hostess
Owen Tavern
Rockville Md
01.2014 - 03.2018
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Trained and mentored new host staff on operational procedures and customer service standards.
- Coordinated with kitchen and wait staff to ensure timely table service and guest satisfaction.
- Implemented efficient reservation systems to reduce wait times and increase turnover rates.
Cashier/hostess
Fiola Mare
washington DC
05.2010 - 09.2013
- Accepted checks, debit and credit cards, and gift certificates in line with company policy.
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Received feedback and complaints while demonstrating exceptional customer service.
Education
Associate of Arts - psychology
Prince Georges Community
Largo, Md06.2015
High School Diploma - undefined
Bowie High School
Bowie school06.2010
Skills
- Conflict resolution
- POS system operations
- Scanner operations
- Prioritization and organization
- Customer service excellence
- Cash handling
- Guest services
- Verbal and written communications
Timeline
Team Lead
Target
02.2020 - 03.2024
Lead Hostess
Owen Tavern
01.2014 - 03.2018
Cashier/hostess
Fiola Mare
05.2010 - 09.2013
Associate of Arts - psychology
Prince Georges Community
High School Diploma - undefined
Bowie High School