Grace Borrero
Raleigh,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Brier Creek Beer Garden
Raleigh , NC
2022.12 - Current
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions and recommended specials to increase profits.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Upsold appetizers, drinks, desserts. when appropriate.
Restaurant Hostess
Tasu Asian Bistro, Sushi & Bar - Brier Creek
Raleigh , NC
2019.12 - 2022.12
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Associate of Science -
Wake Tech Community College
Wake County2026-01
High School Diploma -
Apex High School
Apex, NC2022-06
Skills
- Customer Engagement
- Customer Service
- Effective Customer Upselling
- Excellent Work Ethic
- Customer-Focused
- Menu And Service Offerings
- Passion For Customer Satisfaction
- Effective Customer Communication
- Customer Assistance
- Leadership Skills
Affiliations
- Active Lifestyle
- Jiujitsu Competitions
- Balancing Full Time Job, Full Time Student, Continuing NASM Education, and Physical Health
- Family Oriented Lifestyle
Certification
- NASM Certified Personal Trainer Certification - March 2024
- CPR/AED Certified - October 2023
- NASM Certified Nutrition Coach - Expected October 2024
Timeline
Waitress
Brier Creek Beer Garden
2022.12 - Current
Restaurant Hostess
Tasu Asian Bistro, Sushi & Bar - Brier Creek
2019.12 - 2022.12
Associate of Science -
Wake Tech Community College
High School Diploma -
Apex High School
- NASM Certified Personal Trainer Certification - March 2024
- CPR/AED Certified - October 2023
- NASM Certified Nutrition Coach - Expected October 2024
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