Grace Bowers
Centennial,CO
Summary
I grew up in a small town and didn't really enjoy moving out here at first, then I gave it another chance and I have loved Colorado since. I started working here in 2019 as a host worked my way up in the restaurant up to bartending and just help anywhere I can because I know pretty much everything there is to know there! I started growing relationships with the guests that would come in and it's always good to see them every week or other week or two or three times a week. Other than work I stay home take care of our three pets with my boyfriend, we have two dogs and a cat got a whole house of boys and then me! I am a family person my brothers are my best friends, my mom always supports me and has my back, my dad isn't close but he's always there for me and if I need anything he'll be there. I think I'm just a friendly person who keeps to themselves really and try to just get along with everyone!
Overview
7
7
years of professional experience
Work History
Server
Longhorn Steakhouse
Centennial, CO
05.2019 - Current
- Delivered exceptional customer service, enhancing dining experience and guest satisfaction.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Trained new servers on menu knowledge and service standards, fostering team efficiency.
- Managed table turnover through effective communication and organization during peak hours.
- Implemented upselling techniques, contributing to increased sales and revenue for the restaurant.
- Resolved customer complaints promptly, ensuring positive outcomes and repeat business.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Ell-Saline High School
Brookville, KSSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Menu memorization
- Team collaboration
- Suggestive selling
- Guest relations management
- Relationship management
- Allergy awareness
Timeline
Server
Longhorn Steakhouse
05.2019 - Current
High School Diploma -
Ell-Saline High School