Grace Burmahl
Starbucks
Chicago,IL
9
years of professional experience
Experience delivering exceptional customer service and administrative support. Prepared for a role requiring strong organizational and interpersonal skills. Proven ability to handle high-volume environments by utilizing strong teamwork and adaptability to ensure smooth operations while maintaining welcoming environment.
Work History
Production Company Member
1 Year 7 Months- Organized casting and callback sessions, including reservation of audition spaces, talent scheduling, and coordination of on-site activities.
- Collaborated with directors and producers to successfully execute shared creative vision.
- Managed schedules efficiently by updating calenders with appointments, bookings, and important deadlines
- Maintained organized records of client contracts, invoices, and project details for efficient access and tracking.
- Utilized social media platforms effectively to promote company and enhance visibility within the industry.
Barista
5 Years 3 Months- Connected with customers during peak hours to promote a warm, positive atmosphere.
- Approached customer complaints with empathy, making the moment right to ensure customer satisfaction
- Trained new employees ensuring techniques and customer service practices are to company standards.
- Consistently crafted and served high-quality beverages
- Collaborated with team members to effectively meet demand periods through teamwork and communication.
Seasonal Sales Ambassador
2 Months- Engaged customers by providing product knowledge and personalized recommendations.
- Supported team in achieving sales goals through effective communication and collaboration with fellow ambassadors.
Box Office Employee
8 Years 11 Months- Greeted and assisted customers with ticket purchases and inquiries, ensuring positive experiences.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
Education
Bachelor of Fine Arts - Theatre Arts/ Film Studies
- Internships: Ensemble Intern at Chicago Shakespeare Theater (March, 2019-June, 2019), Understudy Intern at Greenhouse Theater Center, Chicago IL. (March, 2018-June, 2018).
High School Diploma
Skills
Guest and customer relations
Team collaboration
Time management
Administrative skills
Calendar management
Computer proficiency
Strong organization
Telephone etiquette
Fast pace environment
Adaptability
Affiliations
Starbucks Workers United
Timeline
Production Company Member
Inkwell Arts and Learning
01.2025 - CurrentRead More
Barista
Starbucks
05.2021 - CurrentRead More
Seasonal Sales Ambassador
Lush Cosmetics
11.2020 - 01.2021Read More
Box Office Employee
North Central College
09.2017 - 2019Read More
North Central College
Bachelor of Fine Arts from Theatre Arts/ Film Studies
Read More
Geneseo High School
High School Diploma
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