Grace Calero
Davenport,FL
Summary
Dynamic professional with a proven track record in customer service and effective time management, demonstrated through successful roles at Grupo Difare and other leading companies. Excelled in building customer loyalty and expanding market share by leveraging team collaboration and multitasking proficiency. Achieved notable revenue growth by focusing on strategic client relationships and persuasive selling tactics.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host
Emerald Restaurant
Orlando, FL
03.2024 - 05.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sales Associate
Majeza Florida
Miami, FL
09.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Recommended complementary purchases to customers, increasing revenue.
Pharmaceutical Sales Representative
Grupo Difare
Ecuador
04.2019 - 07.2023
- Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
- Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.
- Expanded market share by identifying potential clients and successfully converting them to long-term customers.
- Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
Education
Master Of Business Administration - Marketing
UEES
Ecuador01.2018
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Professional Appearance
- Guest Relations
- Customer service expertise
Certification
Corporate Coach
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Host
Emerald Restaurant
03.2024 - 05.2024
Sales Associate
Majeza Florida
09.2023 - 02.2024
Pharmaceutical Sales Representative
Grupo Difare
04.2019 - 07.2023
Master Of Business Administration - Marketing
UEES