Grace Cannon
Pauline,SC
Summary
IT Specialist with a strong background in enhancing system efficiency and reducing downtime, coupled with a commitment to continually improving my skill set. Experienced in computer imaging, client relations, and PC security, Promethanboard, I also excel in Chromebook repair. Dedicated to building positive relationships and contributing to operational productivity and user satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
PC Technician
Spartanburg School District 5
Duncan, SC
10.2023 - Current
- Reduced downtime by performing routine maintenance on computer systems, ensuring optimal functioning at all times.
- Optimized PC security by installing antivirus software and implementing best practices for data protection.
- Established strong relationships with clients through clear communication and consistent follow-up regarding any ongoing technical concerns.
- Conducted thorough diagnostics on malfunctioning computers to identify root causes of issues.
- Managed inventory of hardware components, maintaining an organized workspace with necessary resources readily available.
- Improved efficiency by providing remote support to end-users, addressing concerns in a timely manner.
- Enhanced system performance by troubleshooting and resolving hardware and software issues.
IT Intern
Spartanburg School District 6
Roebuck
05.2023 - 10.2023
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
Afterschool Counselor
Spartanburg School District 6
Roebuck
08.2022 - 05.2023
- Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
- Enhanced student participation by incorporating interactive activities and group projects into the after-school program.
- Maintained accurate records on student attendance, performance, and behavioral issues for review by program administrators.
- Built productive, lasting connections with individual students.
- Managed a safe and inclusive environment, promoting respect and understanding among diverse groups of students.
Education
Associates - Networking/Cyber Security
Spartanburg Community College
Spartanburg, SC05.2023
Skills
Active Directory
Printers
Computer Imaging
Phone Install and setup
Promethean boards
Camera Install
Chromebook Repair
Cisco Umbrella
Helpdesk services
Application installations
Certification
CCNA
Timeline
PC Technician
Spartanburg School District 5
10.2023 - Current
IT Intern
Spartanburg School District 6
05.2023 - 10.2023
Afterschool Counselor
Spartanburg School District 6
08.2022 - 05.2023
Associates - Networking/Cyber Security
Spartanburg Community College