Grace Casella
Washington,IA
Summary
Dynamic Team Lead with a strong focus on coaching, conflict resolution, and optimizing performance. Proven track record in enhancing operational efficiency and promoting a positive work environment.
Overview
36
36
years of professional experience
Work History
Team Lead
EPC
Kalona, IA
01.2011 - 04.2026
- Led cross-functional teams to optimize product delivery and enhance operational efficiency.
- Mentored staff, fostering skill development and improving team performance.
- Collaborated management team to define project scopes and ensure alignment with organizational goals.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values.
- Trained new team members by relaying information on company procedures and safety requirements.
Laborer
OMEGA
Waterloo, IA
02.2006 - 02.2010
- Operated heavy machinery to complete projects efficiently.
- Assisted in loading and unloading materials, ensuring timely delivery to job sites.
- Collaborated with team members to improve workflow and productivity on site.
- Conducted routine inspections of work areas, identifying potential safety concerns.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Adhered to safety protocols, minimizing workplace incidents and hazards.
Bartender
Paulie's
Waterloo, IA
03.2000 - 03.2006
- Crafted signature cocktails and curated drink menus to enhance customer experience.
- Trained new staff on bar operations and customer service best practices.
- Managed inventory control, ensuring optimal stock levels of ingredients and supplies.
- Developed strong rapport with regular patrons, fostering a loyal customer base.
- Streamlined workflow processes to improve service efficiency during peak hours.
- Resolved customer complaints swiftly, maintaining high satisfaction levels.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Cashier Assistant Manager
Casey's
Wellman, IA
01.1990 - 01.1998
- Supervised daily cash operations, ensuring accurate transactions and customer satisfaction.
- Trained and mentored staff in effective cash handling and customer service techniques.
- Implemented process improvements that enhanced checkout efficiency and reduced wait times.
- Managed inventory control, ensuring timely restocking of merchandise and compliance with company standards.
- Resolved customer inquiries and complaints promptly, maintaining high service quality standards.
- Coordinated team schedules to optimize staffing levels during busy periods, enhancing operational flow.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Quickly and accurately counted drawers at start and end of each shift.
Education
General
Burger Jr High School
Evansdale, IASkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Workplace safety
- Schedule management
- Complaint resolution
- Employee training
- Problem-solving
Timeline
Team Lead
EPC
01.2011 - 04.2026
Laborer
OMEGA
02.2006 - 02.2010
Bartender
Paulie's
03.2000 - 03.2006
Cashier Assistant Manager
Casey's
01.1990 - 01.1998
General
Burger Jr High School