Summary
Overview
Work History
Education
Skills
Timeline
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Grace Chappell

Las Vegas,NV

Summary

Results-driven professional with 8+ years in debt collection, customer service, and account recovery. Skilled in resolving delinquent accounts, providing top-tier support, and ensuring regulatory compliance. Known for strong communication and problem-solving abilities.

Overview

11
11
years of professional experience

Work History

Recovery Specialist

Progressive Leasing
Glendale, AZ
05.2023 - Current
  • Manage delinquent lease accounts with empathy and strategy.
  • Reduced charge-off rates by 18% with personalized recovery plans.
  • Ensured FDCPA compliance while resolving 60–80 calls/day.

Scheduling Coordinator

Kids Dental Brands
Glendale, AZ
02.2021 - 05.2022
  • Scheduled patient appointments across multiple states.
  • Verified insurance and resolved conflicts quickly.
  • Delivered high-quality service in a fast-paced setting.

Collections Representative

Transworld Systems Inc
Federal Way, WA
01.2016 - 01.2018
  • Recovered overdue accounts through strategic negotiation.
  • Managed sensitive data and processed payments securely.
  • Defused conflicts and maintained customer rapport.

Negotiations Specialist

Diversified Consultants Inc
Tualatin, OR
10.2014 - 01.2016
  • Negotiated payment plans to resolve delinquent accounts.
  • Surpassed targets in recovery and compliance performance.
  • Maintained professionalism in challenging conversations.

Education

Bachelor of Science - Accounting

Colorado State University – Global Campus
08.2022

Associate Degree -

Pierce College at Fort Steilacoom
03.2020

Skills

  • Debt Recovery & Negotiation
  • Account management
  • FDCPA & Compliance Regulations
  • Conflict Resolution
  • Client Relationship Management
  • High-Volume Call Handling
  • Confidential Data Management
  • Microsoft Office & CRM Tools
  • Effective communication
  • Payment processing

Timeline

Recovery Specialist

Progressive Leasing
05.2023 - Current

Scheduling Coordinator

Kids Dental Brands
02.2021 - 05.2022

Collections Representative

Transworld Systems Inc
01.2016 - 01.2018

Negotiations Specialist

Diversified Consultants Inc
10.2014 - 01.2016

Bachelor of Science - Accounting

Colorado State University – Global Campus

Associate Degree -

Pierce College at Fort Steilacoom

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