Grace Clark-McHale
Chicago,IL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cocktail Server
House of Prime Rib
San Francisco, CA
07.2024 - 09.2024
- Catered to customers' needs with a positive, friendly attitude.
- Greeted guests and provided menus.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
Server
The Bellevue
Chicago, IL
05.2023 - 06.2024
- Continually provides exceptional service by being friendly, knowledgeable, and accommodating.
- Average sales $2,500-$4,000 a night.
- Presents and explains the menu, makes recommendations, and takes orders.
- Anticipates and addresses customers' needs and preferences.
- Established long-standing relationships with customers.
Cocktail Server
Four Seasons Hotel
Chicago, IL
06.2021 - 03.2023
- Welcomed guests in enthusiastically.
- Ran cocktail lounge solo Thursday through Saturday evenings.
- Stayed calm and collected within an intense, fast-paced work environment.
- Used bubbly personality to upsell menu to guests.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Server
Tavern on Rush
Chicago, IL
03.2016 - 10.2022
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Manager
Tavern on Rush
Chicago, IL
09.2019 - 11.2020
- Managed a staff of 40+ employees.
- Counted the safe and properly handled thousands of dollars per night.
- Attended to the needs of VIP guests and accommodated special requests.
- Booked and attended to the needs of parties in the private dining room.
- Hired and fired employees as needed for the restaurant.
- Discussed with upper management staff working conditions and benefits.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Server/Barista/Baker
Buzz Cafe
Oak Park, IL
09.2009 - 02.2016
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
Education
High School Diploma -
Oak Park River Forest High School
Oak Park, IL06-2012
Skills
- Menu Presentation
- Team member support
- Food and beverage pairings
- Food safety practices
- Sales expertise
- Effective customer upselling
- High-volume dining
- Positive and professional
- Customer Service
- Problem-solving capabilities
Certification
- IL Real Estate License
- 200 Hour Yoga Teacher Training Certificate
Timeline
Cocktail Server
House of Prime Rib
07.2024 - 09.2024
Server
The Bellevue
05.2023 - 06.2024
Cocktail Server
Four Seasons Hotel
06.2021 - 03.2023
Manager
Tavern on Rush
09.2019 - 11.2020
Server
Tavern on Rush
03.2016 - 10.2022
Server/Barista/Baker
Buzz Cafe
09.2009 - 02.2016
- IL Real Estate License
- 200 Hour Yoga Teacher Training Certificate
High School Diploma -
Oak Park River Forest High School
Similar Profiles
Leandro Martinez AlvarezLeandro Martinez Alvarez
Server Assistant at Lawry's The Prime RibServer Assistant at Lawry's The Prime Rib
Lacey DomenechLacey Domenech
Server at Lawry's The Prime RibServer at Lawry's The Prime Rib
Connie EvansConnie Evans
Food and Beverage Server at The Landmark at Prime RibFood and Beverage Server at The Landmark at Prime Rib