Grace Cochran
Santa Fe
Summary
Energetic customer service professional with proven success in fast‑paced hospitality environments. Skilled in guest relations, problem resolution, and delivering memorable experiences that keep customers happy and coming back. Specializing in high‑volume service and dynamic settings where adaptability and teamwork are key.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Server
Beer Creek Brewing Company
Santa Fe
05.2021 - Current
- Led front-of-house operations in a fast-paced brewery environment, balancing great service with an easygoing, community-focused atmosphere
- Trained, coached, and scheduled FOH staff, building a reliable team that worked well together during both high-volume shifts and events
- Partnered closely with kitchen and brewing teams to keep service running smoothly, especially during beer releases and busy weekends
- Closed out nightly cash drawers and POS reports with accuracy and accountability, ensuring clean handoffs for the next day
- Worked special off-site events, handling bar setup, service flow, keg setup, and event breakdown and cleanup with efficiency and teamwork
Bartender
Austin Bartending Company
Austin
10.2017 - 12.2019
- Delivered fast, professional beverage service at high-volume concerts, large events, and private functions, keeping lines moving and guests happy in energetic environments
- Prepared and served beer, wine, and custom cocktails with precision, maintaining quality under peak service pressures.
- Set up and broke down mobile bar stations—stocking supplies, ice, garnishes, and tools—to ensure efficient workflow from start to finish
- Followed Texas Alcohol Beverage Control (TABC) standards and responsible service practices while engaging guests with friendly, guest-focused hospitality
Education
Associate of Arts - Information Technology
Santa Fe Community College
Santa Fe, NM05-2023
Skills
- High-volume service management
- Event setup and teardown
- Time management
- Staff training
- Attention to detail
- Team collaboration
- Beverage knowledge
- Adaptability under pressure
Certification
New Mexico Alcohol and Beverage Control Server Certificate
Timeline
Lead Server
Beer Creek Brewing Company
05.2021 - Current
Bartender
Austin Bartending Company
10.2017 - 12.2019
Associate of Arts - Information Technology
Santa Fe Community College