Grace Collings

• Supervised cashiers to ensure efficient checkout processes and customer satisfaction.
• Trained new staff on register operations and customer service techniques.
• Managed cash handling procedures to maintain accuracy and security.
• Resolved customer inquiries and issues related to transactions promptly.
• Monitored register performance and addressed discrepancies immediately.
• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
• Provided guidance on best practices for handling difficult customers or situations.
• Called for backup cashiers during peak times to minimize wait time for customers.
• Resolved customer complaints promptly and professionally.
• Supported front-end procedures to keep items well-stocked to prevent shrinkage.
• Processed exchanges and returns by inputting in company database.
• Conducted employee evaluations and disciplinary actions as needed according to company policies.

• Processed customer transactions efficiently at a busy bagel shop.
• Maintained cleanliness and organization of the checkout area.

My role was to take customer orders, help make the orders, and make drinks.

My role was to create patient files, label patient files, and take patients down to the waiting room before surgery.

My responsibilities while working at the University of Utah, where to sell tickets to fans.