Professional Summary
Overview
Work History
Education
Skills
Timeline

Janayah Mckethan

Lowes Home Improvment
Smithfield,NC
9
years of professional experience

Professional retail worker equipped to lead operations. Skilled in customer service, cash handling, and problem-solving. Focused on team collaboration and achieving results. Adaptable and reliable, with strong communication and organizational skills.

Work History

Head Cashier Supervisor

1 Year 5 Months
Lowes Home Improvment | 03.2025 - Current
  • Supervised daily cash handling operations, ensuring accuracy and compliance with company policies.
  • Trained and mentored new cashiers, enhancing team performance and customer service skills.
  • Implemented process improvements that streamlined checkout procedures, reducing wait times for customers.
  • Monitored cashier performance metrics, addressing issues promptly to maintain operational efficiency.
  • Established best practices for inventory management at checkout, contributing to improved stock availability and sales support.
  • Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
  • Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.

Reception Technician

1 Year 8 Months
CSL Plasma | 06.2022 - 02.2024

• CLIA Certified; Hematocrit and Protein via Refract.

• Led 85% of Donor's vital signs and new donor intakes.

• Communicated with donor’s and updated donor records.

• Operated controls for all equipments when due.

• Collaborated with other team leads to ensure our work preformed are being met to expected standards.

Grocery Selector

9 Months
ADUSA - Foodlion Distribution | 03.2022 - 12.2022
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.

Amazon Warehouse Associate

1 Year
Amazon | 08.2020 - 08.2021
  • Problem Solver/ ICQA Counter
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.

Cashier

1 Year 6 Months
Walmart | 02.2019 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.

Cashier

3 Years 2 Months
Cookout | 03.2017 - 05.2020
  • Maintained cleanliness of work station.
  • Managed administrative functions to include maintaining inventory.
  • Prepared and served cold drinks, or frozen milk drinks or desserts
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Help deliver impeccable experience and general support for our customers.
  • Handle POS(Point-Of-Sale System) and cash deposits

Production Assembler John Deere

6 Months
John Deere | 09.2019 - 03.2020

• Perform Quality checks on products and parts

review slandard work orders.routngs and bluepnnts to ensure work Is

• Performed accoroine to specilications

• Supervise assemblers and train emplovees on ioo procedures

• Follow Standard Work Procedures

• Provide assistance in the production of wiring assembles

• Read soP and perform task

• Operate noisis

• Use various tools (powered torque tools, click wrenches, hoists/lifting tackles

Shipping and Receiving Clerk

1 Year 1 Month
OPW, Dover Company | 02.2018 - 03.2019
  • Accurately picked and packed products for shipment.
  • Processed packages through shipping carrier's systems.
  • Performed audits and verified shipping accuracy to maintained highest level of customer satisfaction.
  • Maintained accurate inventory.
  • Accurately utilized Kan Ban systems.
  • Examined shipment contents and compared with records, such as manifests, invoices, or orders, to verify accuracy.
  • Recorded shipment data. I.e; Weight, Product type.
  • Conferred or corresponded with establishment representatives to rectify issues.

Education

High School Diploma

Selma High School

Skills

Customer Service
Packing and Scanning
Shipping and Receiving
Microsoft Word
Ability to lift 50+ lbs
Order Picking
Electric Pallet Jack
Organization and Time Management
Knowledge of Standard Safety Policies and Procedures
Customer service
Attention to detail
Team leadership

Timeline

Head Cashier Supervisor

Lowes Home Improvment
03.2025 - CurrentRead More

Reception Technician

CSL Plasma
06.2022 - 02.2024Read More

Grocery Selector

ADUSA - Foodlion Distribution
03.2022 - 12.2022Read More

Amazon Warehouse Associate

Amazon
08.2020 - 08.2021Read More

Production Assembler John Deere

John Deere
09.2019 - 03.2020Read More

Cashier

Walmart
02.2019 - 08.2020Read More

Shipping and Receiving Clerk

OPW, Dover Company
02.2018 - 03.2019Read More

Cashier

Cookout
03.2017 - 05.2020Read More

Selma High School

High School Diploma
Read More
Janayah Mckethan