Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Cooley

Salt Lake City,UT

Summary

Highly experienced in customer support roles. Familiarity with common software tools for customer relationship management and ticket handling, coupled with strong problem-solving skills and empathetic communication style. Proven ability to manage high-volume calls, emails, and chats while maintaining top-level customer satisfaction rates. Demonstrated success in conflict resolution and commitment to continuous improvement in service delivery.

Overview

4
4
years of professional experience

Work History

Customer Support Representative

OC Tanner
Salt Lake City, UT
05.2023 - Current
  • Answer over 50 support calls or emails to learn about and address customer or client needs, complaints, or other issues with products or services, and additional support.
  • Maintained and exceeded performance quality, productivity, and dependability standards, and exceeded customer support objectives.
  • Strong intrapersonal skills when working with clients, colleagues, and recipients.
  • Works both independently and collaboratively with team members to find a resolution.

Marketing Director/Small Business Owner

Olio Boutique
Salt Lake City, UT
08.2020 - Current
  • Launched online and pop-up boutique business.
  • Provided customer service to over 20 people a week with inquiries over text message, social media messaging, emails, phone calls, and face-to-face.
  • Managing Instagram and Facebook pages; directing over 100 potential customers to the website through advertisements.

Intern

One Refugee
Salt Lake City, UT
05.2021 - 11.2021
  • Planned, organized, designed, and ran large-scale events with over 100 people including program participants, community and professional partners, and donors.
  • Created an alumni database with 200+ program participants including income, job progression, and willingness to mentor current participants.
  • Helped edit, organize, and create content for One Refugee's website.

Education

Bachelor of Science - Family, Community, And Human Development

University of Utah
Salt Lake City, UT
08-2021

Skills

  • Time management and multitasking
  • Customer service and support excellence
  • Proficient in SAP, CRM, and Microsoft Office Suite
  • Collaborate with others on the team, clients, recipients, and other colleaguess
  • Dependable and productive
  • Strong interpersonal skills

Timeline

Customer Support Representative

OC Tanner
05.2023 - Current

Intern

One Refugee
05.2021 - 11.2021

Marketing Director/Small Business Owner

Olio Boutique
08.2020 - Current

Bachelor of Science - Family, Community, And Human Development

University of Utah
Grace Cooley