Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic
Grace Cumming

Grace Cumming

San Francisco,CA

Summary

Versatile professional with multiple years of experience as a sales associate and as a customer service specialist. Skilled in adapting to dynamic, fast-paced environments while maintaining effective communication. Demonstrated commitment to community engagement through active involvement with various volunteer organizations. An enthusiastic, friendly, and approachable individual, motivated by challenges, and dedicated to continuous learning.

Overview

1
1
year of professional experience

Work History

Intern

Little Brothers Friends of the Elderly
San Francisco, CA
01.2025 - 05.2025
  • Organized on-campus events to promote volunteer engagement and participation.
  • Shadowed the Assessment Coordinator during in-home assessments.
  • Assisted staff where needed for event setup and participation.
  • Engaged with local elders in varying settings.

Shift Lead

No Nest For Bridget
01.2024 - 04.2025
  • Delivered exceptional customer service, resolving issues promptly, and creating a positive shopping experience to enhance customer satisfaction.
  • Streamlined store operations, including opening and closing procedures, cash handling, and weekly reports.
  • Addressed and resolved customer and operational issues effectively, demonstrating strong problem-solving skills, and a proactive approach.
  • Delegated tasks to sales associates in order to maintain a clean, fluid work pace.

Education

Bachelor of Arts - Environmental Studies, Public Service, Community Engagement

University of San Francisco
San Francisco, CA
05-2025

Skills

  • Communication: clear and effective communication skills when interacting with guests and coordinating with fellow staff
  • Customer service: advanced in providing excellent customer service to ensure satisfaction and repeat business
  • Adaptability: the ability to adapt to different situations and customer needs in a dynamic setting
  • Strategic creativity: able to draw on insights and methods from various fields to come up with fresh, interdisciplinary, and creative solutions

References

  • Alisa Higashi, Assistant Manager at NRFB, (808) 497-1972
  • David Silver, Professor at USFCA (415) 971-5181

Volunteer Experience

  • The Salvation Army 2015-2017
  • Assistance League 2017-2020
  • Little Brothers Friends of the Elderly 2024-Current

Timeline

Intern

Little Brothers Friends of the Elderly
01.2025 - 05.2025

Shift Lead

No Nest For Bridget
01.2024 - 04.2025

Bachelor of Arts - Environmental Studies, Public Service, Community Engagement

University of San Francisco

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