Grace Davis
SALTLAKECITY
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
1
1
Certification
4
4
years of professional experience
Work History
Family service advisor
Memorial estates
West Jordan
08.2025 - Current
- Managed client interactions to enhance overall satisfaction at Memorial Estates.
- Resolved customer concerns promptly to support high satisfaction levels.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted clients with service inquiries and appointment scheduling.
- Promptly responded to customer inquiries via phone, email or in person.
- Maintained accurate records of service requests and client communications.
- Collaborated with technicians to relay service requirements and updates.
- Promoted relevant products and services, contributing to increased customer selections.
Tech specialist
Apple
West Jordan
09.2022 - 08.2025
- Provided technical support for Apple products and services to enhance customer satisfaction.
- Diagnosed hardware and software issues, ensuring efficient troubleshooting processes.
- Collaborated with cross-functional teams to improve product functionality and user experience.
Education
General Education Diploma
Salt Lake City, UTSkills
- Customer service
- Client communication
- Technical troubleshooting
- Problem resolution
- CRM software
- Software navigation
- Data entry
- Reporting and documentation
- Attention to detail
- Team collaboration
- Effective communication
- Listening skills
- Adaptability
- Goal-oriented mindset
Languages
French
Professional
Certification
- Utah life insurance license - 2025
- DOPL preened license- 2025
Timeline
Family service advisor
Memorial estates
08.2025 - Current
Tech specialist
Apple
09.2022 - 08.2025
General Education Diploma