Kalie Gregory
Sullivan,OH
Summary
Proven professional with extensive experience at American Cemetery Services, adept in complaint resolution and sales expertise. Demonstrates a goal-oriented mindset and exceptional customer service, ensuring dignity and professionalism in all aspects. Excels in multitasking and organization, with a strong foundation in both team collaboration and computer skills. Achievements include significantly enhancing customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Family Service Advisor
American Cemetery Services
Brunswick , Ohio
05.2019 - Current
- Resolved customer complaints in an efficient and courteous manner.
- Conferred with customers by telephone or in person to provide information about products or services.
- Sales, including merchandise and services associated with burials and funerals.
- Attended burials to ensure professionalism, dignity, and safety.
- Administrative duties such as filing, data entry, answering incoming calls, and more.
Education
Bachelor of Science - General
Southern New Hampshire University
Hooksett, NH04-2021
Associate of Science - Funeral Services
Vincennces University
Vincennes, IN05-2019
Skills
- Complaint resolution
- Data entry
- Team collaboration
- Listening skills
- Computer skills
- Goal-oriented mindset
- Sales expertise
- Attention to detail
- Team player mentality
- Multitasking and organization
- Customer service
Certification
- Life Insurance License 2019
Accomplishments
- High School- Graduated with honors in the top 5 of my class.
- College- Graduated valediction with honors.
References
References available upon request.
Timeline
Family Service Advisor
American Cemetery Services
05.2019 - Current
- Life Insurance License 2019
Bachelor of Science - General
Southern New Hampshire University
Associate of Science - Funeral Services
Vincennces University
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