Grace Dawson
Eugene
Summary
Friendly, reliable, and fast-learning individual seeking an entry-level barista position. Passionate about customer service, teamwork, and creating a welcoming café experience. Eager to learn coffee preparation and contribute positively to the shop.
Overview
6
6
years of professional experience
Work History
Client Service Specialist
Umpqua/Columbia Bank
09.2024 - 09.2025
- Accepted and processed payments, updated accounts, and provided knowledgeable service and support for all customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Monitored my cash drawer and maintained adequate cash supply.
Administrative Assistant
Dustin Dawson Plumbing, LLC
07.2023 - 09.2024
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Handled payments via phone, mail, and email.
- Liaised between clients and vendors and maintained effective lines of communication.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Sales Associate
The Children's Place
04.2019 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Receptionist
Destiny Student
06.2019 - 08.2019
- Kept reception area clean and neat to give visitors a positive first impression.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Liaised with housekeeping staff to verify service and maintenance of hostel standards.
- Answered customer inquiries on the phone, through email, and at front desk.
Education
Bachelor of Arts - Elementary Education
Bushnell University
Eugene, OR05-2021
Associate of Arts - General Studies
Lane Community College
Eugene, OR06-2019
High School Diploma -
Junction City High School
Junction City, OR06-2017
Skills
- Telephone and email etiquette
- Creative solutions
- Money handling
- Active listening
- Teamwork
- Customer service
- Multitasking
Timeline
Client Service Specialist
Umpqua/Columbia Bank
09.2024 - 09.2025
Administrative Assistant
Dustin Dawson Plumbing, LLC
07.2023 - 09.2024
Receptionist
Destiny Student
06.2019 - 08.2019
Sales Associate
The Children's Place
04.2019 - 01.2021
Bachelor of Arts - Elementary Education
Bushnell University
Associate of Arts - General Studies
Lane Community College
High School Diploma -
Junction City High School