Grace Diaz
San Francisco,CA
Summary
Adept at fostering positive customer experiences, I excelled in roles at Uji Time Dessert and GRACIELA HERNANDEZ House Keeping, enhancing client satisfaction through exceptional service and maintaining high cleanliness standards. Skilled in cash handling and guest services, my proactive approach and ability to manage high-pressure situations led to significant improvements in operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Uji Time Dessert
05.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Housekeeper
GRACIELA HERNANDEZ House Keeping
03.2019 - 11.2022
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Dog Sitter
Rover.com
06.2018 - 08.2018
- Followed pet care instructions, dietary needs and regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
Education
High School Diploma -
Kipp San Francisco College Preparatory
San Francisco, CA05.2017
Skills
Customer Service
Guest Services
Merchandise Restocking
Up-selling techniques
Product Knowledge
Cash Handling
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Cashier
Uji Time Dessert
05.2023 - Current
Housekeeper
GRACIELA HERNANDEZ House Keeping
03.2019 - 11.2022
Dog Sitter
Rover.com
06.2018 - 08.2018
High School Diploma -
Kipp San Francisco College Preparatory
Similar Profiles
Ryoma YamaguchiRyoma Yamaguchi
Server/Cashier/Kitchen Staff Member at Uji Time DessertServer/Cashier/Kitchen Staff Member at Uji Time Dessert
Shirlyn KangShirlyn Kang
Partnership Manager at Dessert Old Time Delight ShopPartnership Manager at Dessert Old Time Delight Shop
DANIEL JOHNDANIEL JOHN
Head Barista at 88 JUICE & DESSERT/ DONUT TIME CAFEHead Barista at 88 JUICE & DESSERT/ DONUT TIME CAFE