Grace Doerr
Anchorage,AK
Summary
Experienced shift manager, highly effective at keeping the restaurant running smoothly as well as keeping customers satisfied with all around high-quality and efficient service. Excels with multi-tasking and handling all areas of production as needed. Motivated to maintain customer satisfaction and employee morale.
Overview
4
4
years of professional experience
Work History
Shift Manager
Pizza Hut, ADT
Charlotte, NC
05.2020 - 01.2022
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed over 150 orders per day
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
CSR
Pizza Hut, ADT
Charlotte, NC
06.2019 - 05.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
Cook
Pizza Hut
Wesley Chapel, NC
06.2018 - 06.2019
- Created identical products efficiently, with care and attention to detail
- Prepared multiple orders simultaneously during peak hours with high accuracy and customer satisfaction
- Instructed new staff on proper food preparation, food safety, and organization of kitchen
- Maintained well stocked and cleaned stations for maximum efficiency
Education
High School Diploma -
South Mecklenberg High School
Charlotte, NC02.2020
Skills
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Issue and Complaint Resolution
- Accurate money handling
- Team Building
- Training and mentoring
Timeline
Shift Manager
Pizza Hut, ADT
05.2020 - 01.2022
CSR
Pizza Hut, ADT
06.2019 - 05.2020
Cook
Pizza Hut
06.2018 - 06.2019
High School Diploma -
South Mecklenberg High School