Grace Elliott
Tallahassee,FL
Summary
Current third year Advertising Major at Florida State University with a 3.9 GPA. I foster strong interpersonal communication to elevate guest experiences and drive sales opportunities. Committed to maintaining high service standards and optimizing team productivity. I am incredibly hard working and strive to learn new things!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
The Pickle Pad
Tallahassee
01.2025 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Server/Bartender
The Pickle Pad
Tallahassee FL
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Executed techniques to maximize sales opportunities.
Hostess/ Food Runner
Three Bulls Tavern and Brewery
Bloomingdale, FL
05.2023 - 09.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Shift Supervisor
Bruster's Real Ice Cream
Bloomingdale FL
06.2021 - 08.2022
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Education
Advertising -
Florida State University
Tallahassee, FLSkills
- Employee training
- Staff management
- Team leadership
- Interpersonal communication
- Hospitality
Certification
Food Safety Certification
Timeline
Shift Supervisor
The Pickle Pad
01.2025 - Current
Server/Bartender
The Pickle Pad
06.2024 - Current
Hostess/ Food Runner
Three Bulls Tavern and Brewery
05.2023 - 09.2023
Shift Supervisor
Bruster's Real Ice Cream
06.2021 - 08.2022
Advertising -
Florida State University