GRACE EMMANUEL
Chicago
Summary
Experienced professional in fraud detection and AML compliance at USAA Federal Savings Bank. Demonstrated expertise in analyzing suspicious activities and implementing effective prevention strategies. Strong investigative skills and collaborative approach enhance risk assessment and ensure regulatory compliance. Proficient in data analysis and forensic accounting, with a track record of high productivity in investigations.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Fraud Officer
USAA Federal Savings Bank
Remote
08.2022 - 07.2025
- Investigated suspicious transactions to identify potential fraud cases.
- Analyzed customer account activity using fraud detection software and tools.
- Collaborated with team members to develop effective fraud prevention strategies.
- Maintained accurate records of investigations and findings for compliance purposes.
- Assisted in enhancing fraud detection systems through feedback and observations.
- Created detailed reports outlining the scope of fraud investigations conducted including recommendations on how best to proceed with each case.
AML Compliance Analyst
USAA Federal Savings Bank
remote
04.2022 - 09.2022
- Conducted thorough investigations of suspicious activity reports for compliance review.
- Analyzed customer transactions to identify potential money laundering risks.
- Reviewed and updated AML policies in accordance with regulatory changes.
- Collaborated with cross-functional teams to enhance compliance processes and procedures.
- Prepared detailed reports on findings for regulatory submissions and internal audits.
- Researched applicable laws, regulations, guidance documents related to AML compliance requirements.
- Conducted periodic audits of internal systems used for monitoring suspicious transactions.
Eligibility Specialist
Cuyahoga Job And Family Services
Cleveland
08.2021 - 07.2022
- Analyzed financial information provided by applicants to verify income levels.
- Assisted clients with completing forms required for processing applications.
- Explained reasons behind application denials and recommended further action.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Social Worker Case Manager
Cuyahoga County Department of Children and Family Services
Cleveland
10.2017 - 08.2021
- Developed and implemented tailored care plans addressing specific client needs.
- Conducted thorough assessments to identify client requirements and potential interventions.
- Facilitated group therapy sessions to enhance communication and peer support.
- Maintained accurate case records and documented client progress consistently.
- Collaborated with psychiatrists, psychologists, and nurses to coordinate comprehensive client care.
- Coordinated referrals to external agencies for additional services, including vocational training.
- Provided feedback during team meetings on case updates and treatment recommendations.
- Engaged with educational institutions to support struggling students facing life challenges.
Community Mental Health Worker
Ohio Guidestone
Cleveland
01.2017 - 09.2017
- Provided crisis intervention support to individuals experiencing mental health challenges.
- Coordinated care plans with multidisciplinary teams for comprehensive client support.
- Conducted home visits to assess living conditions and client needs.
- Documented client progress and maintained accurate case records in compliance with standards.
- Educated clients and families on mental health resources and coping strategies.
- Collaborated with community organizations to enhance service delivery and outreach efforts.
- Provided education about mental illness symptoms and coping mechanisms to families in order to reduce stigma.
- Participated in weekly staff meetings to discuss caseloads, treatment plans, and any potential safety concerns related to clients.
- Coordinated referrals to appropriate community resources based on identified needs.
Education
Master of Arts - Public Administration
Cleveland State University
Cleveland, Ohio, OH08-2007
Bachelor of Arts - Social Work
Cleveland State University
Cleveland, Ohio, OH12-1999
Skills
- Fraud detection
- Suspicious activity analysis
- AML compliance
- Investigation reporting
- Risk assessment
- Regulatory knowledge
Languages
English
Native/ Bilingual
Yoruba
Native/ Bilingual
Certification
Multiple work place certification in Fraud identification and scam alert
References
References available upon request.
Accomplishments
Graduated Cum Laude
Affiliations
Volunteer -Golden Age, Cleveland Ohio
Timeline
Fraud Officer
USAA Federal Savings Bank
08.2022 - 07.2025
AML Compliance Analyst
USAA Federal Savings Bank
04.2022 - 09.2022
Eligibility Specialist
Cuyahoga Job And Family Services
08.2021 - 07.2022
Social Worker Case Manager
Cuyahoga County Department of Children and Family Services
10.2017 - 08.2021
Community Mental Health Worker
Ohio Guidestone
01.2017 - 09.2017
Master of Arts - Public Administration
Cleveland State University
Bachelor of Arts - Social Work
Cleveland State University