GRACE ESPINOZA
Springfield,US
Summary
Achieved high levels of customer satisfaction by delivering exceptional service in cashier and server roles. Enhanced team performance through effective communication and collaboration. Leveraged bilingual skills to engage with a wider customer base, improving overall service quality.
Overview
2
2
years of professional experience
Work History
Cashier/Server
Johnny’s New York Style Pizzeria
VA, US
- Operated cash register and processed customer transactions with accuracy and efficiency.
- Demonstrated strong communication skills while interacting with customers and addressing inquiries in both English and Spanish.
- Collaborated with team members to ensure a positive dining experience for patrons.
- Managed time effectively in a fast-paced environment, balancing responsibilities such as taking orders, handling cash, and maintaining cleanliness.
Cashier
Chicken + Whiskey
DC, Washington
02.2024 - 11.2025
- Handled customer complaints and inquiries in a courteous and efficient manner in both English and Spanish.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Built and maintained positive working relationships with co-workers.
- Demonstrated ability to manage multiple tasks while balancing responsibilities such as taking orders, answering phone calls, running food and maintaining cleanliness.
- Responded quickly to meet customer needs.
Host
La Grande Boucherie
Washington, DC
12.2025 - 02.2026
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating and reduce wait times.
- Addressed guest inquiries and concerns promptly, enhancing overall dining experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Cosmetology -
Hayfield
Alexandria, VAHigh School Diploma - undefined
South County High School
01.2024
Skills
- Customer Service
- Communication
- Time Management
- Adaptability
- Teamwork
LANGUAGES
English - Fluent
Spanish - Fluent
Timeline
Host
La Grande Boucherie
12.2025 - 02.2026
Cashier
Chicken + Whiskey
02.2024 - 11.2025
Cashier/Server
Johnny’s New York Style Pizzeria
High School Diploma - undefined
South County High School
Cosmetology -
Hayfield