Grace Faotusia
Sacramento,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure any job position. Ready to help team achieve company goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance customer satisfaction.
Overview
2
2
years of professional experience
Work History
Call Center Agent
Sacramento Housing and Redevelopment Agency
Sacramento, California
05.2023 - 09.2023
- Managed high-volume of inbound and outbound customer calls.
- Greeted customers in a professional and courteous manner.
- Offered resolutions to de-escalate calls and solve customer issues.
Lead Assembly Technician
Bloom Energy
Sunnyvale, California
09.2022 - 04.2023
- Assembled and aligned parts and fixtures using hand and power tools.
- Kept work areas organized, tidy and clean for maximum productivity.
- Inspected all work for quality and compliance with design standards.
- Performed assembly of products according to specifications and instructions.
- Trained assemblers and provided adequate knowledge about certain machine processes.
- Recognized and reported defective material and equipment to shift supervisor.
Manufacturing Production Associate
Cepheid
Newark, California
06.2021 - 08.2022
- Practiced safe and hazard-free work environments in line with company standards.
- Supported production quality standards by regularly testing and verifying production processes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Met daily production goals by working efficiently and collaboratively to handle 425 builds per hour.
- Made sure that products were produced on time and are of good quality.
- Reported defective products to supervisors for further investigation.
Education
High School Diploma -
Academy For Academic Excellence
Apple Valley, CA06.2018
Granite Hills High School
Apple Valley, CASkills
- Daily Progress Reports
- Safe Equipment Operation
- Assembly Team Supervision
- Assembly Line Operations
- Team Leadership and Coordination
- Safe Work Practices
- Basic Mathematical Abilities
- Production Monitoring
- Time Management
- Organized
- Patient and Positive
- Inbound and outbound calling
- Attention to detail
- Customer needs assessments
- Calm under pressure
Reference
Cordelia Chavez
1(760)998-7553
Faith Muavae
1(760)981-3906
Dwan Jefferson
1(510)213-1407
Timeline
Call Center Agent
Sacramento Housing and Redevelopment Agency
05.2023 - 09.2023
Lead Assembly Technician
Bloom Energy
09.2022 - 04.2023
Manufacturing Production Associate
Cepheid
06.2021 - 08.2022
High School Diploma -
Academy For Academic Excellence
Granite Hills High School