Grace Fleming
EL PASO,TX
Summary
Proven Escrow Assistant with a track record of fostering client trust and loyalty at First American Title Insurance Co. Excelled in managing escrow transactions and enhancing team productivity through effective file management and support. Skilled in document review and client relationship building, ensuring seamless real estate transactions.
I have worked in the Title Insurance business since 2003.
Bilingual English/Spanish
Overview
9
9
years of professional experience
Work History
Escrow Assistant
First American Title Insurance Co
07.2018 - 06.2024
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Prepared estimated closing statements for buyer and seller.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Customer Service Representative
Stewart Title Guaranty Company
04.2017 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Escrow Assistant
Dona Ana Title
08.2015 - 01.2017
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Prepared estimated closing statements for buyer and seller.
Education
Diploma - Basics
Bowie High School
El Paso, TX06.1979
Skills
- File management
- Escrow knowledge
- Document review
- Real estate transactions
- Notary public certification
- Schedule coordination
- Data entry proficiency
- Client relationship building
- Contract review
- Account setup
- System updating
- Closing coordination
Timeline
Escrow Assistant
First American Title Insurance Co
07.2018 - 06.2024
Customer Service Representative
Stewart Title Guaranty Company
04.2017 - 07.2018
Escrow Assistant
Dona Ana Title
08.2015 - 01.2017
Diploma - Basics
Bowie High School
Similar Profiles
Regina TownsendRegina Townsend
Title Officer at First American Title Insurance CoTitle Officer at First American Title Insurance Co
Hady El MasriHady El Masri
Software Engineer II at First American Title Insurance CoSoftware Engineer II at First American Title Insurance Co
Melinda BlattnerMelinda Blattner
Branch Manager at First American Title Insurance CoBranch Manager at First American Title Insurance Co