Grace Frias
Emerson,NJ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
9
9
years of professional experience
Work History
Lead Sales Associate
Hand And Stone
08.2021 - Current
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed and maintained knowledge of current sales and promotions.
- Monitored sales team performance and provided constructive feedback.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
Coordinator
Marshalls
09.2016 - 09.2021
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Execute excellent customer service while maintaining cleanliness and uphold store appearance
Key Holder
Piercing Pagoda Of Zales
04.2014 - 09.2016
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Researched issues to obtain appropriate answers to customer inquiries.
Education
Diploma in Cosmetology & Hairstyling - Cosmetology
Parisian Beauty Academy, Paul Mitchell Partner School
Hackensack, NJ05.2018
High School Diploma -
Pascack Valley High School
Hillsdale, NJ06.2009
Skills
- Bilingual (English & Spanish) fluent reading, speaking and writing
- Flexible team player
- Client Relationship Management
- Client Relationship-Building
- Store Policies and Procedures
- Opening and Closing Procedures
- Cash Flow Management
- Exceeding Customer Expectations
- Sales Transaction Processing
- Excellent Written and Verbal Communication
- Customer Needs Assessment
Timeline
Lead Sales Associate
Hand And Stone
08.2021 - Current
Coordinator
Marshalls
09.2016 - 09.2021
Key Holder
Piercing Pagoda Of Zales
04.2014 - 09.2016
Diploma in Cosmetology & Hairstyling - Cosmetology
Parisian Beauty Academy, Paul Mitchell Partner School
High School Diploma -
Pascack Valley High School
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