Grace Gallagher
Orlando
Summary
Dedicated hostess with strong customer service skills, adept at managing reservations and creating welcoming environments. Committed to enhancing guest experiences in fast-paced restaurant operations.
Overview
3
3
years of professional experience
Work History
Hostess
North Italia Restaurant
Orlando
10.2024 - 06.2025
- Greeted guests warmly and established a welcoming atmosphere.
- Managed reservations and organized seating arrangements efficiently.
- Trained new staff on hosting procedures and customer service standards.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Team Member
Firehouse Subs
Dunedin
05.2022 - 08.2024
- Provided excellent customer service during busy lunch hours.
- Operated kitchen equipment safely and efficiently for food preparation.
- Worked hard to learn required tasks quickly to maximize performance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Built and maintained working relationships with peers and upper management.
- Maintained cleanliness of workstations and dining areas throughout shifts.
Education
High School Diploma -
Palm Harbor University High School
Palm Harbor, FL05-2024
Some College (No Degree) -
University of Central Florida
Orlando, FLSkills
- Customer service
- Problem solving
- Team collaboration
- Food safety practices
- Adaptability to busy environments
- Guest relations
- Restaurant operations
- Food safety
Timeline
Hostess
North Italia Restaurant
10.2024 - 06.2025
Team Member
Firehouse Subs
05.2022 - 08.2024
High School Diploma -
Palm Harbor University High School
Some College (No Degree) -
University of Central Florida