Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
GRACE GARZA-LAURELES

GRACE GARZA-LAURELES

Timnath,CO

Summary

Highly motivated Administrative and Customer Service Professional with extensive experience supporting operations across medical, legal, logistics, and service-driven environments. Adept at managing high-volume communications, coordinating schedules, handling sensitive documentation, and ensuring smooth daily operations. Known for exceptional organizational skills, attention to detail, and providing professional, courteous service in fast-paced settings. Bilingual in English and Spanish, with a proven ability to adapt quickly and support cross-functional teams.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
22
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

AppleOne Staffing

Customer Service Represenative
Windsor, Colorado
03.2026 - Current
  • Worked for town of Windsor
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Administrative Coordinator / Supervisor

Herrera Cleaning
09.2020 - Current
  • Managed front-office operations including multi-line phone systems, client communications, and email inquiries.
  • Scheduled appointments, coordinated service calendars, and ensured workflow efficiency.
  • Prepared invoices, processed payments, and maintained accurate client records.
  • Supported onboarding, employee time tracking, and internal communications.

Courier

Logistics Lab
10.2024 - 02.2026
  • Transported medical items including lab specimens, blood, organs, pharmaceuticals, and patient records between hospitals, clinics, and pharmacies, ensuring timely and secure delivery.
  • Maintained strict adherence to protocols for sensitive medical materials.

Legal Process Server / Administrative Support

ABC Legal
03.2018 - 09.2024
  • Prepared, organized, and served legal documents while maintaining strict confidentiality.
  • Scanned and uploaded completed service documentation, ensuring accurate proof of service records.
  • Managed daily travel to multiple client locations while meeting strict deadlines.

Customer Care Professional

Centene Health Call Center
09.2023 - 04.2024
  • Handled high-volume inbound calls, including patient inquiries, behavioral health support, and insurance claims.
  • Recorded and maintained accurate patient information and ensured compliance with privacy protocols.
  • Assisted nurses and administrative staff with message-taking, payment processing, and appointment scheduling.

Customer Service Coordinator

Numotion Mobility
09.2022 - 09.2023
  • Provided professional support for high-volume inbound calls and customer inquiries.
  • Scheduled technician appointments and managed service requests with accuracy and efficiency.
  • Maintained up-to-date client and order records while supporting timely service delivery.

Phone Representative / Administrative Support

EAN Holdings
06.2014 - 11.2018
  • Supported front-office operations, including scheduling, record keeping, and customer communications.
  • Managed high-volume inbound calls, resolving inquiries efficiently and professionally.

Medical Assistant

PVH Occupational Services
09.2012 - 05.2014
  • Assisted with patient intake, vitals, lab work, immunizations, and minor procedures.
  • Performed phlebotomy and processed specimens accurately.
  • Maintained patient records in compliance with protocols while providing clinical and administrative support.

Medical Assistant

Salud Family Health
Fort Collins, US
04.2004 - 09.2011
  • Responsible for taking vitals.
  • Immunizations.
  • And assisting with minor surgeries.
  • Became skilled in phlebotomy skills by performing 12-15 successful draws a day.
  • Assisted with OB check-ups and lab work including; urinalysis, throat cultures, and glucose tests.

Education

IBMC
Fort Collins, US
07.1998 - 12.2001

Associate of Applied Science - Medical

Anthem Online College
Phoenix, Arizona

Skills

  • Customer Service
  • Client Relations
  • Administrative Support
  • Office Management
  • Bilingual
  • High-Volume Phone Handling
  • Call Routing
  • Data Entry
  • Record Management
  • Appointment Scheduling
  • Calendar Coordination
  • Medical Office
  • Patient Intake Support
  • Document Preparation
  • Scanning
  • Filing
  • Microsoft Office Suite
  • Insurance Claims
  • Billing Support
  • Professional Communication
  • Team Collaboration
  • Process Document
  • Legal Document
  • Customer service
  • Appointment scheduling
  • Record keeping
  • Document preparation
  • Multi-line communication
  • Workflow coordination
  • Problem solving
  • Attention to detail
  • Effective communication
  • Team collaboration
  • Time management
  • Data accuracy
  • Microsoft Word
  • Excellent communication
  • Organization
  • Data entry

Certification

Certified Medical Assistant

Timeline

AppleOne Staffing

Customer Service Represenative
03.2026 - Current

Courier

Logistics Lab
10.2024 - 02.2026

Customer Care Professional

Centene Health Call Center
09.2023 - 04.2024

Customer Service Coordinator

Numotion Mobility
09.2022 - 09.2023

Administrative Coordinator / Supervisor

Herrera Cleaning
09.2020 - Current

Legal Process Server / Administrative Support

ABC Legal
03.2018 - 09.2024

Phone Representative / Administrative Support

EAN Holdings
06.2014 - 11.2018

Medical Assistant

PVH Occupational Services
09.2012 - 05.2014

Medical Assistant

Salud Family Health
04.2004 - 09.2011

IBMC
07.1998 - 12.2001

Associate of Applied Science - Medical

Anthem Online College
GRACE GARZA-LAURELES