Yvette Garcia
Taylorsville
Summary
Excellent communication skills. CRM Skills Quick books Microsoft word Bilingual Spanish / English Professionalism on the phone. Patient with customers Passionate about helping others High energy, positive attitude, and get things done with work ethic. Organized with attention to detail skills Excellent interpersonal and communication skills with the ability to type fast to note important information while on the phone. Ability to stay focused under pressure. Authorized to work in the US for any employer
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Staffing receptionists/Recruiter / Staffing Coordinator
ResourceMFG
West Valley City
09.2023 - 02.2026
- Responsible for handling many of the administrative tasks that allow an office to function efficiently. This typically includes answering phones, directing calls, greeting visitors, and preparing documents for their onboarding.
- Schedule appointments and maintain calendars
- Sort and distribute mail to the appropriate parties
- Provide superior customer service to our clients
- Greet clients and visitors as they enter the office and direct them where they need to go.
- Answer phones and direct calls as needed
- Assist with various administrative tasks, such as copying, faxing, and taking notes
- Prepare meeting and training rooms for use
- Sort and distribute mail as needed
- Schedule appointments and ensure that relevant staff are notified and prepared
- Proven experience in an office setting and as a receptionist, front office representative, or a related position
- Checking for forms of id's
- Experience operating office equipment like copiers and printers
- The technical ability to use scheduling software and Microsoft Office products
- Positive demeanor, professional appearance, and professional attitude
- Ability to thrive in a fast-paced setting
- Strong multi-tasking and time management skills.
- Scheduled and coordinated appointments for team members and clients efficiently.
- Collaborated with team to improve front desk operations and customer service standards.
- Utilized office software to create documents and manage schedules effectively.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Staffing coordinator September 2024-February 2026
- staffing coordinator manages an organization's talent acquisition by coordinating with departmentmanagers to understand staffing needs, sourcing and screening candidates, scheduling interviews, andmanaging the onboarding process for new hires. They act as a key link between management and potential employees, ensuring the right people are in the right roles to meet business objectives. Key responsibilities include managing job postings, maintaining candidate databases, and creating staffing reports, while essential skills involve strong organization, communication, and detail orientation.Key Responsibilities• Staffing Needs Assessment:Collaborate with department managers to identify staffing requirements and forecast future hiring needs.• Candidate Sourcing & Screening:Manage job postings, advertise vacancies, and screen potential candidates to ensure suitability for roles.• Interview & Onboarding Coordination:Schedule interviews, coordinate with hiring managers, and manage the entire onboarding process for new employees, including orientation programs.• Record & Report Management:Maintain updated candidate databases, prepare staffing reports, and assist with performance evaluations.• Communication & Liaising:Act as a point of contact for candidate and employee inquiries regarding staffing and serve as a liaison with external recruitment agencies.• Workforce Planning:Assist in developing staffing plans and adjust them to ensure adequate coverage and efficient resource allocation. Essential Skills & Qualifications• Interpersonal & Communication Skills:The ability to effectively communicate with various stakeholders, including candidates, hiring managers,and leadership.• Organizational Skills:Excellent ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment.• Detail Orientation:A keen eye for detail is crucial for managing records, ensuring accuracy, and maintaining efficient processes.• Proactiveness & Adaptability:The capacity to anticipate staffing needs, solve problems, and adapt to changing organizational requirements.• Technical Proficiency: Familiarity with human resources software, applicant tracking systems (ATS), and Microsoft office.
Staffing Recruiter
LG Resources
Taylorsville
03.2022 - 02.2023
- Investigated gaps in interview funnel, and rewrote job ad content to better reflect talent trends, improving time-to-hire
- Collect job requirements and post job descriptions of company site and social media as well as job boards like Indeed and Facebook leading to 7 -10 full-time hires.
- Created and post job ads, scheduled interviews, and managed pre-employment drug screenings and background checks.
- Make 100 phone calls a day
- Entered new hire information, terminations, and processed employee changes and updates info.
- Make sure the candidate is a good fit for the job.
- Post flyers, give input on ideas for new hires.
Front Desk Receptionist
Mountain View Pediatric Dentistry
Pleasant View
10.2021 - 03.2022
- Make dentist appointments for our little children patients.
- Schedule patient appointments and make reminder calls.
- Obtain patient address, contact details, insurance information and medical history.
- Greet and direct patients to examination rooms.
- Verify patient's insurance coverage and collect co-payments.
- Process credit card payments and balance daily cash deposits.
- Maintain patient data up-to-date and verify patient information at every visit.
- Work under the guidance of Supervisor and follow departmental policies and procedures.
- Escalate patient's unusual behavior to Supervisor.
- Inform patients about delays and waiting times.
- Review patient accounts, identify delinquent accounts and collect due amounts.
- Attend educational trainings for professional development.
- Respond to patient queries and concerns in a professional manner.
- Stay updated with information regarding insurance programs and funding sources.
- Assist patients in filling patient consent forms and payment contract forms.
- Screen patients for financial assistance and assist them in preparing required funding documentations.
- Prescreen them for Covid symptoms.
- Reschedule appointments for patients.
R1 specialist
Sharecare Inc.
West Valley City
05.2021 - 10.2021
- The Medical Records Specialist will be responsible for the storage, retrieval, copying, filing, and maintenance of paper and electronic medical records, medical EOB's, and correspondence.
- Responsible for the storage, retrieval, and maintenance of paper and electronic medical records.
- Responsible for daily pick up and distribution of requests for medical records from the various departments.
- Responsible for scanning archived medical records.
- Responsible for maintaining limited access to medical records storage facility.
- Responsible for ensuring records are retrieved and distributed as requested in a timely manner (48 hour turnaround).
- Perform periodic training functions.
- Special projects as assigned by Management.
- Meet or exceed all production standards without sacrificing quality.
- Display a positive attitude as well as professional, polite, considerate and courteous conduct and treatment of others in the course of duties.
- Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most.
Customer Service Representative
TruGreen
Salt Lake City
03.2021 - 04.2021
- Answers inbound customer service calls, responds to customer emails and surveys.
- Resolves customer service concerns to determine root cause of the concern.
- Escalates customer issues requiring extensive problem solving.
- Uses save training and current save offers to retain customers at every opportunity.
- Updates and maintains customer database with accurate customer information and timely data entry.
- Upsells services to existing customers based on customer needs.
- Provides resolution and timely follow-up with the customers.
- Communicates customer impacting trends and/or ideas for improvement to manager.
- May perform outbound calls to internal and external customers to schedule applications and/or service calls.
PSR - Patient Service Representative
Midtown Community Health Center
06.2020 - 03.2021
- Schedule patient appointments and make reminder calls.
- Obtain patient address, contact details, insurance information and medical history.
- Greet and direct patients to examination rooms.
- Verify patient's insurance coverage and collect co-payments.
- Process credit card payments and balance daily cash deposits.
- Maintain patient data up-to-date and verify patient information at every visit.
- Work under the guidance of Supervisor and follow departmental policies and procedures.
- Escalate patient's unusual behavior to Supervisor.
- Inform patients about delays and waiting times.
- Review patient accounts, identify delinquent accounts and collect due amounts.
- Attend educational trainings for professional development.
- Respond to patient queries and concerns in a professional manner.
- Stay updated with information regarding insurance programs and funding sources.
- Assist patients in filling patient consent forms and payment contract forms.
- Screen patients for financial assistance and assist them in preparing required funding documentations.
- Prescreen them for Covid symptoms.
- Reschedule appointments for patients.
Production Worker
capstone
Ogden
03.2020 - 05.2020
- Attended a portion of the production line
- Managed the quality of products and inspected for unsatisfactory.
- Check packets for lot numbers, seals not to be open making sure there's the right amount of quantity in the box.
Housekeeping
Heritage Park Care Center
Roy
09.2019 - 03.2020
- Ensure that each room is clean, sanitized and replenished all materials in the room
- Provide and ensure that customers receive good quality service at any given time
- Document that all rooms were completed at the end of the day
- All other duties assigned
- Used chemicals to disinfect furniture
- Responsible for cleaning and sweeping/mopping in the bathroom.
- Making sure all cleaning supplies are stored away properly
- Organized and restocked the cleaning cart at the end of shift
- Cleaned guests' rooms and replenished toiletries.
- Clean rooms so that health standards are met.
Receptionist
kitchen and bath creation
Sandy
03.2014 - 08.2019
- Greeting and welcoming guests and providing them with a positive first impression of the organization
- Directing guests and answering their questions
- Notifying other workers of visitor arrival
- Keeping office secure by following procedures, monitoring logbooks, and issuing time cards
- Complying with procedures, rules, and regulations on keeping a safe and clean reception area
- Documenting and communicating various actions, irregularities, and continuing needs
- Contributing to the team by accomplishing tasks as needed
- Answering the telephone; taking and relaying messages; providing information to callers
- Preparing letters and documents
- Receiving and sorting mail and packages
- Scheduling appointments and maintaining appointment calendar.
- Ordering material
- Making sure the workers are doing what is asked
- Meeting with customers to show them the quality of the work that was being made there.
- Know how to use Microsoft Word, Excel, PowerPoint.
Production Worker
Fresenius Medical Care
Ogden
01.2011 - 08.2011
- Responsible for performing routine day-to-day operations on the production floor. Ensures all assigned tasks are completed in order to meet requirements.
- Making sure the dialyzers come out clean and neat before packing off.
Education
High school diploma -
washington high school
Ogden, UTSkills
- Phone call management
- Administración del tiempo
- Front desk experience
- Attention to detail
- Dental receptionist
- Microsoft Excel
- Inspection
- Packaging
- Office Experience
- Appointment scheduling
- Accounting
- Computer skills
- Google Workspace
- Project coordination
- Recruiting
- Order Picking
- Correspondence management
- Microsoft Office
- Translation
- Upselling
- Computer Operation
- Stocking
- Quality Inspection
- Data entry
- Time management
- QuickBooks
- Atención al cliente
- Customer service
- Administrative experience
- Quality Assurance
- Cleaning Experience
- Filing
- Cash handling
- Dental office experience
- Cleaning
- Quality Control
- Accounts receivable
- Microsoft Powerpoint
- Microsoft Word
- Book keeper
- Spreadsheet
- Crm
- Novatime
- Timetrack
Certification
Driver's License
Additional Information
Bilingual - Spanish & English spoken and written.
Languages
- Bilingual
- English
- Spanish
- Bilingual
- English
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Staffing receptionists/Recruiter / Staffing Coordinator
ResourceMFG
09.2023 - 02.2026
Staffing Recruiter
LG Resources
03.2022 - 02.2023
Front Desk Receptionist
Mountain View Pediatric Dentistry
10.2021 - 03.2022
R1 specialist
Sharecare Inc.
05.2021 - 10.2021
Customer Service Representative
TruGreen
03.2021 - 04.2021
PSR - Patient Service Representative
Midtown Community Health Center
06.2020 - 03.2021
Production Worker
capstone
03.2020 - 05.2020
Housekeeping
Heritage Park Care Center
09.2019 - 03.2020
Receptionist
kitchen and bath creation
03.2014 - 08.2019
Production Worker
Fresenius Medical Care
01.2011 - 08.2011
High school diploma -
washington high school