Grace Getty
Fremont Senior Citizen Center
BILLINGS,MT
37
years of professional experience
Detail-oriented professional with a background in driving and housekeeping supervision. Recognized for punctuality, problem-solving abilities, and fostering client trust through consistent, high-quality service. Prepared to leverage expertise in safe driving and customer relations to enhance operational efficiency.
Work History
Driver
5 Years 2 Months- Followed all relevant traffic laws and safety regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Housekeeping Supervisor
32 Years 3 Months- Supervised daily housekeeping operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on best practices for sanitation and infection control procedures.
- Developed efficient cleaning schedules to optimize workflow and meet hospital needs.
- Conducted regular inspections of patient rooms and common areas to maintain cleanliness standards.
- Implemented training programs focused on chemical safety and equipment usage for new hires.
- Collaborated with nursing staff to address specific cleaning requirements for patient care areas.
- Monitored inventory levels of cleaning supplies, ensuring timely reordering to prevent shortages.
- Led initiatives to improve overall cleanliness scores through targeted staff performance evaluations.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed laundry sorting, washing, drying, and ironing.
Education
GED
Skills
Time management
Valid Driver's license
Customer service
Clean driving record
Problem-solving
Safe driving practices
Punctual and reliable
City and non-city driving
Flexible schedule
Timeline
Driver
Fremont Senior Citizen Center
03.2016 - 05.2021Read More
Housekeeping Supervisor
Riverton Memorial Hospital
06.1984 - 09.2016Read More
Jackson High School
GED
Read More