Grace Gilfert

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Built relationships with coworkers and customers to encourage effective working environment and consistent business.
• Answered approximately 30 customer questions per day about products and services, helped locate merchandise, and promoted key items.
• Handled cash and card transactions up to $500 efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed fitting room and consolidated racks to maintain store visual appeal, engage customers, and promote specific merchandise.

• Collaborated with Harley Hall Council members and residents to brain and plan 3 residence life events per semester.
• Built deep relationships with fellow students to maintain positive social atmosphere in residence.
• Utilized Canva online software to create 3 advertisement infographics for upcoming residence life events.

• Co-mentored first-year college students with faculty supervisor.
• Co-taught 12 lessons on subjects of time management, resume building utilization of campus resources.
• Built relationships with first-year students to foster support for their challenges.

• Assisted magazine editors in proofreading 20 student-written essays.
• Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
• Assessed and ranked quality of essays for publication.

Corresponded with supervisor, advising professor, and co-workers daily.

• Mentored students throughout writing process, from brainstorming to final revisions.
• Developed comprehensive resources for students, improving their understanding of academic writing conventions.
• Promoted culture of critical thinking through 12 rounds of one-on-one consultations and group workshops.
• Utilized various teaching strategies during consultations such as active listening techniques or inquiry-based methods.
• Addressed common writing challenges such as grammar, punctuation, style, and structure during consultations with students.