Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Grace Gilliland

Hilliard,OH

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

5
5
years of professional experience

Work History

Server

The Dock at Water
Chillicothe, Ohio
01.2025 - 07.2025
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked food before serving it to customers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Assisted in training new servers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Server

Jackie Rays Grill
Ashville, OH
11.2020 - 11.2024
  • Provided excellent customer service to ensure satisfaction.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Prepared drinks according to standard recipes.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Assisted in training new servers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Greeted guests and provided menus.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Created floor plans, seating arrangements, and other visuals as needed for each event.
  • Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.

Assistant Teacher

YMCA Central Ohio
Circleville, OH
08.2021 - 04.2022
  • Created weekly newsletters for parents detailing upcoming events and activities.
  • Promoted a cooperative learning environment that encourages collaboration among students.
  • Provided one-on-one help to struggling students during study hall sessions.
  • Supervised small group activities.
  • Instructed students on proper use of equipment and techniques in various activities.
  • Assisted in resolving conflicts between students while maintaining positive classroom environment.

Server

Ashbrook Distillery Grill
Ashville, OH
09.2020 - 04.2022
  • Managed multiple tasks simultaneously while maintaining a high level of accuracy.
  • Cleaned trays and dishes after meals were served.
  • Set up tables according to restaurant standards.
  • Responded promptly to customer complaints or concerns regarding their meal experience.
  • Replenished condiments, napkins, and silverware at tables.
  • Maintained cleanliness of dining room area including floors and seating areas.
  • Assisted in the preparation of salads, sandwiches, and other food items.
  • Provided excellent customer service by anticipating customer needs and requests.

Education

High School Diploma -

Teays Valley High School
Ashville, OH

Business & Marketing

Eastland Fairfield Career And Technical Schools
Groveport, OH

Business & Entrepreneurship

Young Entrepreneurs Academy
Marysville, OH

Skills

  • Safe Food Handling
  • Beverage Preparation
  • Guest Engagement
  • POS operation
  • Professional Appearance
  • Suggestive Selling
  • Food station setup
  • Exceptional customer service
  • Item promotion
  • Managing events start to finish
  • Reservation coordination
  • Engaging personality
  • Event preparation
  • Positive Attitude
  • Team Collaboration
  • Child Development

Accomplishments

  • Quickly promoted from back of house cook position to kitchen manager, proceeded to front of house serving manager
  • Train new employees in every role
  • Host and Market for large events such as wedding receptions etc.
  • Run multiple social media accounts marketing for small business establishment

References

References available upon request.

Timeline

Server

The Dock at Water
01.2025 - 07.2025

Assistant Teacher

YMCA Central Ohio
08.2021 - 04.2022

Server

Jackie Rays Grill
11.2020 - 11.2024

Server

Ashbrook Distillery Grill
09.2020 - 04.2022

High School Diploma -

Teays Valley High School

Business & Marketing

Eastland Fairfield Career And Technical Schools

Business & Entrepreneurship

Young Entrepreneurs Academy

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