Grace Goffredo
Fairbanks,AK
Summary
Business Administration major at University of Alaska Fairbanks seeking the (Position Name) at (Company's Name)
- Reliable Customer Representative offering strong multitasking, problem-solving and communication skills, as well as strengths in customer service
- Trained in maintaining customer satisfaction and educated in general areas of business, and flexible with fluctuation in company needs
- Able to maintain a calm and collected manner in high stressor situations, especially around customers and employees
- Experienced with Excel, Word, and PowerPoint, and quick to learn computer programs.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Alaska Auto Rental
Fairbanks, AK
07.2023 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website placing online reservations, and improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Cashier Assistant
Costco Wholesale Corp
Fairbanks, AK
06.2021 - 06.2023
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Trained new cashier team members in customer service and money handling processes.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Luggage Handler
Wedgwood Resort
Fairbanks, AK
06.2019 - 08.2019
- Trained and supervised new staff members on baggage handling procedures.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Escorted guests to and from rooms and assisted with baggage.
- Maintained respectful and friendly relations with hotel guests to provide them with welcoming, and comfortable customer service.
Education
BBA - Business Administration
University of Alaska Fairbanks
Fairbanks, AK05.2025
Skills
- Leadership
- Problem-Solving
- Attention-to-detail
- Excellent Communicator
- Proactive
- Organization
- Energetic Attitude
- People-Person
Hobbies & Involvement
- Study Real estate
- Donate clothes/Food
- Snowboarding & Skiing
- Photography/Painting
- Write fiction/Poetry
Languages
English
Full Professional
Spanish
Limited Working
Italian
Elementary
Timeline
Customer Service Representative
Alaska Auto Rental
07.2023 - Current
Cashier Assistant
Costco Wholesale Corp
06.2021 - 06.2023
Luggage Handler
Wedgwood Resort
06.2019 - 08.2019
BBA - Business Administration
University of Alaska Fairbanks