Grace Grauer
Chicago,IL
Summary
Dedicated restaurant operations professional with a strong track record in fostering effective communication among servers, hosts, and managers. Proven ability to deliver exceptional customer service by efficiently handling special requests and enhancing guest experiences. Expertise in maintaining operational excellence through teamwork and responsiveness.
Overview
6
6
years of professional experience
Work History
Lead Server
Hide + Seek
Chicago, IL
12.2024 - Current
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Took orders from customers accurately and in a timely manner.
- Trained new employees to perform duties.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Shift Supervisor, Server and Banquet Captain
Weber Grill Restaurants
Schaumburg, IL
04.2022 - 12.2024
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Resolved customer complaints and reported issues to senior management.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
Floor Manager
Perrys Steakhouse & Grille
Schaumburg, IL
04.2019 - 04.2022
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Trained, motivated, and oversaw a team delivering outstanding service to every customer.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Assigned tasks to team members in accordance with their skill set.
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT06-2025
Skills
- POS systems
- Guest relations
- Accurate money handling
- High volume dining
- Team motivation
- Server support
- Staff training
- Banquet coordination
References
References available upon request.
Timeline
Lead Server
Hide + Seek
12.2024 - Current
Shift Supervisor, Server and Banquet Captain
Weber Grill Restaurants
04.2022 - 12.2024
Floor Manager
Perrys Steakhouse & Grille
04.2019 - 04.2022
Bachelor of Science - Business Administration
Western Governors University
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