Grace Hannan
Council Bluffs,IA
Summary
Dynamic sales and customer service professional with proven expertise in sales consultation and interpersonal communication skills. At Verizon Wireless, I excelled in driving product sales and building client relationships, significantly contributing to target achievements. Skilled in personnel training and complex problem-solving, I consistently prioritize customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Sales Representative
Verizon Wireless
Council Bluffs, IA
11.2024 - Current
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Negotiated deals and handled complaints or objections.
- Developed and maintained relationships with key clients to ensure repeat business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed monthly performance against targets set by management team.
Dual Rate Supervisor
Ameristar Casino And Hotel
Council Bluffs, IA
12.2020 - 10.2023
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Monitored customer service standards and took corrective action when needed.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
Education
High School Diploma -
Abraham Lincoln High School
Council Bluffs05-2019
Skills
- Sales consultation
- Systems and software expertise
- Customer service
- Personnel training
- Interpersonal communication skills
- Complex Problem-solving
Timeline
Sales Representative
Verizon Wireless
11.2024 - Current
Dual Rate Supervisor
Ameristar Casino And Hotel
12.2020 - 10.2023
High School Diploma -
Abraham Lincoln High School
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